Senior Fraud Analyst

Senior Fraud Analyst, Client Svc & Prod Supt Consultant

ADP is hiring a Senior Fraud Analyst for the Wisely Card Product in our Employee Financial Solutions organization. The Senior Fraud Analyst serves as a technical expert and investigative resource for the Wisely Card product. This role is responsible for in-depth analysis of complex fraud cases, advanced data analysis and reporting, and providing consultative support to internal teams and external partners.

The ideal candidate will leverage strong Excel skills and investigative expertise to resolve issues, improve processes, and support operational excellence.

Responsibilities:

• Ensuring ADP's compliance with regulatory and third-party requirements.
• Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
• Escalating operational gaps or compliance concerns to management.
• Participating in compliance related training and communication programs, as needed.
• Conducting in-depth investigations of complex fraud cases, using advanced analytical and investigative techniques.
• Utilizing strong Excel skills for data analysis, reporting, and metrics to identify trends and support business decisions.
• Assisting with developing, implementing, and optimizing fraud rules in collaboration with vendors and internal stakeholders.
• Providing second-tier support and subject matter expertise to internal teams and external partners.
• Developing and maintaining reports, dashboards, and presentations to communicate findings and recommendations.
• Collaborating with vendors and internal stakeholders to optimize fraud prevention strategies and resolve issues.
• Identifying process gaps and proposing solutions to enhance fraud detection and mitigation.
• Supporting compliance initiatives, audits, and regulatory reporting as required.
• Communicating effectively with senior leaders to provide updates and recommendations.
• Mentoring colleagues and sharing best practices in fraud investigation and analytics.
• Acting as a resource for project-oriented assignments and cross-functional initiatives.

To Succeed in This Role:

• This role is located in our San Dimas, CA office. We support a hybrid working arrangement (3 days in the office minimum with 2 days at home).
• 5+ years of experience in fraud investigation, risk management, or compliance.
• Strong Excel skills and technical proficiency in data analysis and reporting.
• Demonstrated expertise in investigative techniques and problem-solving.
• Experience supporting internal and external stakeholders in a complex business environment.
• Experience with fraud monitoring, fraud detection and interpretation.
• Experience with fraud rules development, and optimization, including Feedzai or similar tools.
• Excellent written and verbal communication skills, including the ability to communicate with Senior Leadership and cross-functional partners.
• Ability to work independently and manage multiple priorities.
• Proven ability to lead projects and drive operational changes.
• Visionary mindset with the ability to anticipate issues, and implement system changes.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR Military Experience.

Bonus points for these:

• Advanced degree
• Professional
  
  Certifications:
  
  Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS).
• Experience with the following tools:
  Feedzai or similar, Threat Metrix, Visa, Lexis Nexis.
• Background in payroll, implementation, and/or contact center operations is a plus.
• Excellent communication skills
• Fast learner
• Ability to influence
• Analytical

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:
Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $59,100.00 - USD $ / Year.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic…