Software Engineer; Full Stack

Overview

Company description:
Service Now is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

The engineering organization is a dynamic group dedicated to delivering scalable, AI-powered software products. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer helps shape the quality and reliability of our products. The Flow Designer team is made up of engineers across all levels, fostering a fun, respectful, and collaborative environment where everyone contributes and tackles challenging problems.

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.).
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
• Work on Flow Designer to build low-code automation experiences powering workflows across the Service Now platform.
• Balance 60% Front End development (JavaScript, React and Angular) and 40% Back End Development (Java).
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects.
• Be a mentor for colleagues and promote knowledge-sharing.
• Foster a culture of continuous learning and improvement by sharing engineering and quality best practices.
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Experience working with relational databases including development, troubleshooting and performance optimization.
• Experience with multiple technology stacks:
  Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture.
• Passion for JavaScript and the Web as a platform, reusability, and componentization.
• Experience with modern UI frameworks like React or Vue.
• Analytical and design skills.
• Working knowledge of tools to assist daily tasks (IDE, debugger, build tools, source control, AI productivity tools, profilers, system administration/Unix tools).
• Ability to manage projects with material technical risk at a team level.
• Familiarity with Git Hub branching and troubleshooting Jenkins builds.

• Experience in leveraging or thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience using AI productivity tools such as Windsurf, Cursor is a plus.
• 6+ years of experience with Java, JavaScript or a similar OO language.
• Experience with modern front-end frameworks such as Angular, React, or Vue.
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines.
• Understanding software quality principles including reliability, observability, and production readiness.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.

• Build and deliver high-impact software that powers digital experiences for millions of users.
• Collaborate in a culture that values craftsmanship, quality, and innovation.
• Work with AI and automation tools that enhance engineering excellence and drive product…