Software Engineer - RaptorDB Provisioning

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Database Provisioning builds the tools that safely operate and manage the databases running within Service Now data centers.

The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a Service Now data center. As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to Service Now’s reliability, reputation, and success.

As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work.

What you get to do in this role:

• Design software for operating Postgre
  
  SQL databases in production that is simple to use and integrates at scale.
• Work with stakeholders to understand detailed requirements.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.)
• Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features.
• Work in an environment with a strong collaboration and knowledge-sharing spirit.
• Work in an international team with colleagues in Europe and the USA.

To be successful in this role you have:

• Expertise in managing and operating databases in production, particularly Postgre
  
  SQL, MySQL, Maria
  
  DB, or Oracle.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem.
• Linux experience that includes a deep knowledge and understanding of its internals.
• Excellent technical problem-solving skills, including root cause analysis of issues in production.
• Experience in these languages & tools:
  Ruby, Puppet, Jenkins.
• Experience with CI/CD systems:
  Jenkins, Team City, etc.
• Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET)
• Great analytical and design skills.
• Excellent communication, networking, and self-management skills.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
• 6+ years of hands‑on experience with backend development
• Experience in operating and maintaining relational databases, such as Postgre
  
  SQL or Maria
  
  DB in production. This includes knowledge of management features such as backups, high availability and replication.
• Demonstrated experience operating Kubernetes at scale, including a deep understanding of cluster administration.
• Experience in Linux:
  CentOS, Red Hat, etc,
• Experienced in scripting languages such as Ruby, Puppet, Python, or Go.

For positions in this location, we offer a base pay of $155,800 - $272,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total…