Senior Software Engineer

Company Description

Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Staff Software Engineer is a technical leader responsible for driving architectural decisions, ensuring code quality, and mentoring engineers across multiple levels. This role focuses on building scalable, maintainable, and performant systems within the Flow Engine and related platform components. The engineer is expected to influence design principles, guide best practices, and collaborate cross‑functionally to deliver enterprise‑grade solutions.

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Own critical components of the Flow Engine and related systems, ensuring robustness and efficiency.
• Collaborate with product managers and other engineering teams to define frameworks for new capabilities and translate requirements into well‑architected solutions.
• Lead design discussions, enforce SOLID principles and modern software design patterns.
• Drive clarity on technical approaches for high‑impact customer scenarios, such as queue management and performance optimization.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Mentor engineers at all levels, offering constructive feedback on debugging, design, and coding practices.
• Contribute to internal and external documentation strategies, ensuring changes are communicated effectively.

• 10+ years of software development experience in enterprise‑scale systems.
• Expert‑level experience and deep understanding of Java, including performance tuning and memory optimization.
• Proficiency in JavaScript for front‑end or full‑stack development.
• Strong knowledge of relational databases, data structures, algorithms, and design patterns.
• Deep expertise in software architecture and design principles (SOLID, design patterns).
• Familiarity with event‑driven architecture and alerting frameworks.
• Experience with automated testing frameworks (JUnit, Selenium, TestNG) and CI/CD pipelines.
• Strong debugging and problem‑solving skills across complex distributed systems.
• Excellent written and verbal communication skills for technical and non‑technical audiences.
• Experience working in teams responsible for both engineering and quality.

Base pay: $168,900 – $295,600, plus equity (when applicable), variable/incentive compensation, and benefits. Health plans, flexible spending accounts, 401(k) plan with company match, ESPP, matching donations, flexible time‑away plan, and family leave programs.

Work personas (flexible, remote, or required in office) are categories assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or citizenship, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

Solana Beach, CA