Payment Analyst

Overview

The Payment Analyst is responsible for managing childcare provider attendance records in accordance with Alternative Payment Program guidelines issued by the California Department of Social Services, as well as the policies and procedures established by the YMCA. This position handles an enhanced workload of provider claims/attendance records for payment processing, analyzes and interprets payment requests for reimbursement. The role follows California Department of Education Title 5, San Diego County Child Care regulations, and YMCA Childcare Resource Service policies and procedures.

Learn more about YMCA Childcare Resource Services programs

For more on Employee Perks, click on this link:

Employee Benefits | YMCA of San Diego County (ymcasd.org)

SCHEDULE:

• This position is Monday – Friday, 8:00AM – 5:00PM

WORK DESIGNATION:

• Remote (must work within San Diego County Region)
  • The position may require occasional driving to participate in on-site and off-site learning opportunities such as workshops, conferences, staff meetings, and trainings.
  • Please note that the work designation may change based on business needs.

• Conduct initial screenings and schedule certification interviews for new and returning participants, meeting all program deadlines for documentation and case actions
• Interpret and communicate rules, regulations, and timelines of childcare programs to participants, both verbally and in writing
• Gather necessary documentation such as work, training, or other need verification from relevant entities, using CDSS regulations to determine eligibility and shared costs where applicable
• Generate, maintain, and submit required reports to Community Support Services region, the YMCA, and community partners
• Build trusting relationships and partner with participants to assess goals and needs for various resources, including medical and dental care, affordable housing, education and career advancement, finances and budgeting, counseling, substance abuse, parenting resources, child behavior support, special needs and more
• Provide trauma-informed and culturally responsive support and services to families, connecting them with childcare services and other relevant programs
• Participate in meetings and collaborative opportunities with Community Support Services region, the YMCA, and community partners to expand the agency's supportive services network

TRAVEL REQUIREMENTS:

• Must have access to reliable transportation to travel throughout San Diego County

• Bachelor’s degree in child development, human services, or related field, or four (4) years’ equivalent related experience required AND,
• A minimum of one (1) year of experience in any of the following or a combination thereof:
  • Working in an administrative setting
  • Performing data entry and/or data validation tasks
  • Working in a community-based organization serving children, youth, families and/or adults
  • Working in a high-volume environment

JOB

COMPETENCIES:

• Must have intermediate computer skills in Microsoft Office (Word and Excel), experience with data entry, and a comparable client management software program
• Proficient in basic mathematical skills, including arithmetic operations, such as addition, subtraction, multiplication, and division, as well as the ability to interpret and analyze numerical data accurately
• Proficiency in managing an assigned caseload effectively with appropriate guidance and supervision
• Ability to follow, interpret, and apply policies, procedures, and state regulations accurately when determining need and eligibility
• Possess strong customer service, conflict de-escalation, active listening, and communication skills to effectively interact with work partners
• Demonstrated experience, sensitivity, and competency in working with diverse groups and individuals, encompassing various social, ethnic, religious, socioeconomic, and cultural backgrounds
• Display strong organizational and prioritization skills to efficiently manage tasks and responsibilities
• Ability to effectively communicate via telephone and direct interaction with parents, providers, partners, and the general public, utilizing auditory skills
• Comfortable with a hybrid…