Residential Monitor and Security; Family Shelter

POSITION TITLE: Residential Monitor and Security

PROGRAM: Family Shelter

REPORTS TO: Monitor/Security Supervisor and Program Manager

FLSA STATUS: Full-Time, Non-Exempt

BENEFITS: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.

PAY RANGE: $20- $22 an hour, commensurate with experience

SHIFT: 3rd Shift (11:00 PM - 7:30 PM Thursday - Monday)

Under the direct supervision of the Monitor/Security Supervisor and Program Manager, the Residential Monitor and Security will maintain a secure facility and monitor activities in surrounding neighborhoods. They will assist with the day-to-day operations and ensure the safety and comfort of clients, employees, volunteers, and visitors. The Residential Monitor and Security will work collaboratively with residents, staff, providers, and guests to de-escalate confrontations and create opportunities and enhancements to the shelter.

Residential Monitoring

• Assess participant needs at admission and exit of the program.
• Assist residents with requests/needs, including accessing supplies, clothing, food, etc.
• Support family stabilization.
• Document and report incidents and daily activities as instructed.
• Assist clients with special needs as needed.
• Collaborate with outside partner agencies.
• Make appropriate referrals to available resources and services.

Safety

• Ensure all participants and visitors are checking in and out of the facility.
• Document in the daily log during each shift.
• Provide security and safety both onsite and in the neighboring communities.
• Work collaboratively with the PD and HOT/PERT teams.
• Document and report incidents and daily activities as instructed.
• Conduct fire and safety checks regularly.
• Mandated Reporting.
• Maintain a secure and safe environment for all participants.
• Resolve conflicts among participants professionally and efficiently.

Operations

• Janitorial and laundry services.
• Serve meals and provide food pantry support.
• Assist with family/youth enrichment events.
• Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual.
• Maintain confidentiality for all participants.
• Interact and work cooperatively with participants, service providers, and staff members.

Other Responsibilities as Assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

The physical demands/conditions described below represent those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods;
• Answering or making calls on the telephone for sometimes long and continuous periods;
• Using a keyboard to perform to communicate through written means for sometimes long and continuous periods;
• Looking at a computer monitor for sometimes long and continuous periods;
• Frequent standing, walking, reaching, lifting up to 50 lbs., and stooping;
• Exposure to moderate to loud noise levels;
• Possible contact with onsite animals/pets; and
• Potential for exposure to bodily fluids.

Candidates must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook. Candidates will also contribute to a positive work environment by behaving and communicating to get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below represent the knowledge, skills, and abilities required.

• High School diploma or GED and a minimum of a combined one (1) year of lived experience and one (1) year of practical job experience preferred; and
• One (1) year s experience working with vulnerable populations, preferred.

• CPR and First Aid, and NARCAN certification preferred.

• Ability to communicate in person and over the phone, required.
• Strong written and verbal communication skills, preferred.
• Understanding confidentiality protocols and protecting personal information is required.
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required.
• Effectively problem-solve and maintain composure in high-pressure situations, required.
• Act as liaison with partner agencies.
• Ability to work independently with minimal daily supervision required.
• Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures.
• Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter…