ANSP Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Afghan Newcomers Support Program (ANSP) Caseworker provides trauma-informed services to Afghan immigrants, facilitating a smooth resettlement and acculturation process while supporting clients in achieving self-sufficiency. This role involves working collaboratively with clients, colleagues, and external stakeholders to develop and implement individualized service plans tailored to each client’s unique needs and preferences. The Caseworker connects clients to a comprehensive range of financial, medical, social, vocational, and other supportive services in alignment with program requirements and client eligibility.

• Conduct comprehensive intake assessments to identify client needs and develop individualized service plans with clear goals and timelines.
• Provide client-centered support through direct services, referrals, and advocacy, including workshops, one-on-one counseling, and referrals for public benefits, employment, affordable housing, childcare, and financial literacy.
• Monitor client progress to ensure achievement of established goals, address challenges, and maximize resource utilization.
• Collaborate with the Casework Supervisor to assist Afghan migrants in securing affordable housing and navigating the housing market.
• Maintain detailed and accurate documentation of client interactions in compliance with program requirements. Input client data into case management systems and support reporting processes as needed.
• Establish and maintain effective partnerships with local service providers, fostering collaboration to enhance service accessibility for clients.
• Develop and distribute linguistically and culturally appropriate materials outlining resettlement services, immigration support, public benefits, social services, educational opportunities, and community resources.
• Utilize a personal, insured vehicle and/or public transportation to facilitate client transportation and service delivery as needed.
• Provide guidance, training, and oversight to volunteers and interns supporting program activities.
• Perform other duties as assigned to support program objectives and client success.

• Bachelor’s degree in social work or related field of study preferred.

• Relevant professional experience in the human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations required.

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients desired, including Dari, Farsi, and/or Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem solving purposes.
• Valid driver’s license and access to a personal, insured vehicle; ability to drive an IRC passenger van.

• Standard, professional office environment, including the current…