Bilingual Case Manager, Immigration Services

Pay $23.18 / hour

Employment type

Full-Time

• Req#: BILIN
  001057

Position Title:
Bilingual Case Manager

Organization:
Jewish Family Service of San Diego

Department: Immigration Services

Position Type:
Full-Time (40 hours/week), Non-Exempt

Reports To: Bilingual Case Manager Lead

Pay Rate: $23.18/hour

Total Compensation:

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Generous paid vacation time and sick leave
• 17 paid holidays, including Federal, Jewish, and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview:

Jewish Family Service provides robust immigration legal services in addition to humanitarian and respite shelter for asylum seekers who have been released into the United States by the Department of Homeland Security. In partnership with the San Diego Rapid Response Network, JFS continues to provide case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

SDRRN Supportive Services Bilingual Case Managers provide resources, case management, and direct services to asylum seekers who have been released into the United States by the Department of Homeland Security. Under the direction of the Bilingual Case Manager Lead, this position will work closely with a team of Case Managers to provide care that is safe, timely, effective, efficient, equitable, and client-centered.

Responsibilities:

• Welcome guests to shelter locations.
• Provide support to shelter guests by answering questions upon their arrival and providing basic necessities.
• Meet with clients to do intake and assessment to determine immediate needs (sheltering or financial assistance) both over the phone and in person.
• Ensure that client needs are addressed in a timely and professional manner.
• Listen to guests' concerns and provide support as required.
• Maintain accurate and up-to-date case notes.
• Coordinate onward travel arrangements with guests and sponsors.
• Connect individuals/families with resources while they are enrolled in our program.
• May involve supporting both shelter locations depending on operational need.
• Coordinate with staff between multiple shelter locations to ensure guests are prepared for onward travel.
• Data entry in client management software.
• Run reports and analyze information in data entry software as needed.
• Accompany guests to off-site appointments.
• Guide guests to appointments at local homeless service providers as needed.
• Ensure case management protocols are adhered to.
• Ensure all health and safety protocols are adhered to.
• Maintain strong communication across the shelter team.
• Maintain a healthy, safe, and clean workspace including sanitizing shelter areas and assisting with tidying and cleaning the shelter sites as needed.
• Assist guests in gathering necessary items and documents in advance of onward travel.
• Report any concerns to leadership as necessary in a timely manner.
• Participate in required training.
• Perform other duties as assigned.

The below Case Manager responsibilities may be assigned depending on operational need:

• Provide support to volunteers assigned to the travel center.
• Welcome guests to the Travel Center; providing orientation, offering/providing meals/snacks, maintaining communication about onward travel.
• Ensure reports and communication occur prior to new arrivals to the Travel Center; advise other members of the team where to assist.
• Assist in transporting guests and guiding guests at travel hubs.
• Assist with organizing and distributing inventory and requested items to guests.
• Assist with disbursing meals to guests according to food safety guidelines.
• Assist in implementing infection control protocol as necessary.

Skills/Abilities That Are a Must-Have:

• Proficiency in Word, Excel, and Outlook.
• Experience working within client database systems.
• Knowledge and experience in case management skills.
• Exce…