Machinery Service Tech

Overview

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government. Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the communities that we serve. Our people are our most valuable asset. That’s why Hawthorne Cat is committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

With very little or no supervision, will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. This position requires work to be completed within 110% of any Flat Rate times that are established as targets.

• Analyze and diagnose equipment malfunctions.
• Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
• Perform Caterpillar updates as directed by Caterpillar, Inc.
• Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
• Perform new and used equipment start-up for delivery to end-user.
• Effectively communicate with peers, leads and other staff members.
• Organize a job in a logical and economical sequence.
• Utilize Cat Interact and Service Link (computer programs) and other online tools as required.
• Enter labor time daily (Service Link).
• Perform assigned work within the communicated time quoted/flat rated.
• Conduct customer training in proper use of Caterpillar and other equipment as needed.
• Complete assigned jobs to meet flat rate times with minimal to no rework.
• Write service reports that accurately document diagnosis and repairs performed on a daily basis.
• Attend toolbox meetings as required.
• Adhere to all company policies.
• Follow contamination control and OSHA/MSHA rules and regulations.
• Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
• Perform other duties as assigned.

• High school diploma or equivalent; provide verification of all formal classroom study or hands-on experience related to heavy equipment repairs.
• Minimum (10) years of experience in the repair of Caterpillar or other heavy equipment products.
• Successful completion of Level Two Technician program.
• Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment.
• Expert working knowledge of hydraulics and powertrains.
• Proficient in the repairs of electrical and electronic systems.
• Ability to provide accurate information to lead/supervisor for quoting.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events in a professional manner.
• Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
• Ability to work unsupervised efficiently and be part of a team environment.
• Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
• Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
• Possess basic computer knowledge and ability to use service software required in position.
• Must have…