Machinery Service Tech -CRC

Hawthorne Cat is a family‑owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment. Every member of our team plays a significant role in our success. We hire individuals who share our vision of building better communities and our values of Passion, Respect, Integrity, Dedication, and Excellence (PRIDE).

As a CRC technician, you are responsible for providing high‑quality repairs on Caterpillar and allied equipment with a focus on heavy machinery components (engines, transmissions, torque converters, final drives and axles). You will diagnose and troubleshoot engines, powertrains, electrical, and hydraulic systems. Experience with Cat diagnostic equipment, Cat repair tooling, rigging, and blocking equipment is preferred. This position requires planning and organization skills with a particular emphasis on controlling job costs.

You will investigate, analyze, and identify problems in order to make recommendations that eliminate the issue.

• Perform Caterpillar updates as directed by Caterpillar, Inc.
• Analyze all Caterpillar and allied product equipment systems and components for proper operation in arrangement application based on theory of design.
• Effectively communicate with shop leads and supervisors/management.
• Organize a job in a logical and economical sequence.
• Understand parts needed to complete the job.
• Order parts through Service Link.
• Complete assigned work within the communicated time allowed.
• Adhere to all company policies.
• Follow contamination control and OSHA/MSHA rules and regulations.
• Perform the position with pride in professionalism while following Hawthorne’s code of conduct.
• Perform other duties as directed by lead or service operations manager.

• General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software, and cranes and rigging equipment.
• Ability to provide accurate information to lead/supervisor for quoting.
• Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; deal with frequent change, delays, or unexpected events.
• Must be certified prior to operating a forklift and pass a crane qualification test.
• Proven ability to work safely with a crane.
• Ability to work unsupervised efficiently and be part of a team environment.
• High school diploma or equivalent.
• Prefer to have one of the following:
  • Successful completion of apprenticeship program.
  • Graduation from an accredited technical school with emphasis on diesel engine or earthmoving repair.
  • Minimum or equivalent of 5 years experience with hands‑on mechanical repair on diesel engine or earthmoving repair (preferred).
• Possess basic computer knowledge and ability to use service software required in position.
• Must have a valid CA Driver’s License with a clean record.
• Shop Requirements:
  Valid California Class “C” driver’s license.
• Furnish all hand tools required to repair, test and diagnose hydraulic, air, power‑train, electrical and electronic systems on Caterpillar equipment.
• NOTE:
  
  Some high‑dollar value tooling is supplied by Hawthorne.
• Contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Walking and moving about, possibly through uneven terrain.
• Hands/arms operating equipment, hand and power tools.
• Lifting:
  Up to 50 lbs. daily, frequent exertion. Raises or lowers miscellaneous equipment parts and tools.
• Handling:
  Works with hands.
• Reaching:
  Extends hands and arms in any direction.
• Standing:
  Remains in standing position if required for certain repair or maintenance work.
• Climbing:
  In and out of equipment.
• Vision:
  Reads work tickets, parts and service books and operates heavy equipment.
• Talking:
  Communicates via telecommunications and in person.
• Sitting:
  Sits in equipment and in vehicles.
• Stooping:
  Bends body downward and forward by bending at knees or waist.
• Hearing:
  Hears well enough to discern mechanical problems for safety…