Field Service Engineer

Overview

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

With minimal supervision, performs duties as assigned by management in commissioning, startup, testing and adjusting, repair and maintenance, and/or rebuilding of electrical equipment, engines, generators in the field, in a safe and efficient manner. This position will also be responsible for working on projects from start to finish, planning and the laying out the work details as required.

• Adheres strictly to all Hawthorne’s safety, housekeeping, credit, and other rules, policies and procedures.
• Maintains a favorable business relationship with customers, suppliers, and personnel from other departments.
• Conducts customer training in proper use of electrical equipment.
• In collaboration with sales reps, identifies revenue growth opportunities.
• Performs new and used equipment start-up for delivery to end-user.
• Troubleshoots electrical problems in Caterpillar and allied products.
• Completes all required work order related documentation in a timely manner and per job requirements.
• Makes warranty recommendations and prepares reports when performing warranty service jobs.
• Troubleshoots capabilities including relay calibrations, use of load and power quality recording instrumentation, infrared scanners, medium voltage breaker, and switch gear testing.
• Tests and troubleshoots complex electrical systems, moderately complex relay systems, and power metering.
• Tests, calibrates, and repairs safety devices and switching equipment as part of generator support systems.
• Performs A.C. and D.C. electrical troubleshooting and repairs.
• Attends training classes as directed and obtains passing grades in all.
• Implements all NFPA 70E arc flash standards and the correct use of all related PPE.
• Diagnoses system and component failures.
• Analyzes all Caterpillar/Allied products and related Power Generation equipment systems and components for proper operation in arrangement application based on theory of design.
• Performs installation surveys and defines corrective actions needed to assure proper systems functions.
• Performs infrared thermography including detailed reports on findings and action.
• Performs and records generator insulation tests.
• Performs resistive/reactive load testing of generators.
• Makes wiring connections and power up checks on EPG installations and field adjustments and setting changes based on actual system performance, including voltage regulators, governors, load and VAR sharing devices.
• Defines, documents and performs system level surveys and audits, based on coordination study and support systems, and ensure installed equipment performs as required by contract documentation.
• Removes, installs, reconditions, repairs engines, and makes necessary adjustments on the engine as well as to the components in the various systems, such as water pumps, fuel pumps, turbochargers, generators, compressors, coolers, carburetor, and cylinder heads.
• Contributes to team effort by accomplishing related results as needed.
• Conducts other duties as assigned by the reporting Manager.

• Must have…