Experienced Alarm Technician

Position Summary

The Installer II position installs complete security systems with minimal supervision and explains installation to customers. This role performs system alterations and additions and service systems as required.

• Install hard wired burglar alarm, CCTV, and access control systems.
• Gain experience by assisting in the installation of more complex burglar alarm, fire alarm, CCTV and access control systems.
• Prepare installation equipment and documentation.
• Generate a positive customer experience through exceptional customer service.
• Walk through system design with customer, make adjustments as needed.
• Install systems in a timely manner and to company standards.
• Arrive on time daily with a professional and clean uniform with appropriate work shoes.
• Properly maintain and clean all work equipment and company assigned vehicle.
• Provide assistance and on-the-job guidance to new team members.
• Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
• Engage in on-the-job training and pass field inspections to show proficiency in order to advance to the next level.
• Complete prerequisite and continual E-Learning training courses.
• Attend Bay University’s product training courses & pass all assessments.
• All other miscellaneous responsibilities and other duties as assigned.

• 1–2 years of alarm installation experience required.
• Product experience with Autocall, DMP, Openeye and PDK preferred.
• Demonstrate ability to program, install, troubleshoot, and explain simple residential and commercial security systems.
• Basic knowledge of construction, electronic theory, and electrical wiring preferred.
• Excellent written and oral communication, customer service and documentation skills.
• Strong work ethic and detailed oriented.
• Basic computer and smart device competence required.
• High school diploma or equivalent required.
• May be required to work evenings weekends and holidays as needed.
• Valid driver's license and a clean driving record required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

• Frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching and reaching with hands and arms.
• Frequent lifting/moving up to 50 lbs, occasional lifting up to 100 lbs with assistance.
• Manual dexterity to handle tools, wiring, small parts, and installation components.
• Ability to work in confined spaces, on ladders, rooftops, or other elevated areas.
• Ability to utilize equipment ladders, boom and scissor lifts following weight restriction standards.
• Visual and auditory acuity required to diagnose issues and ensure proper installation or repair.
• Tolerance for repetitive tasks and prolonged periods of physical activity in various conditions.
• May require wearing personal protective equipment (PPE) such as hard hats, safety glasses, gloves, or steel‑toed boots.
• Work is performed at customer sites, outdoors, in attics, crawl spaces, or construction zones, often in varying weather conditions.
• Must cooperate with and receive approval related to any customer required conditions for placement or work on customer premises, including any governmental or regulatory requirements for placement or on‑premises work.
• Exposure to moving mechanical parts, extreme heat or cold, strobe lights, dust, dirt, loud noises, electricity, and potentially fumes/air‑borne particles, hazardous equipment or materials.
• Daily travel is often required between job sites, which may include long driving hours.
• Variable work hours, including early mornings, evenings, weekends, or on‑call shifts based on service demand.
• Interactions with customers on‑site require professionalism, clear communication, and adherence to safety protocols.
• Must adapt to changing job environments, equipment, and technical requirements on a regular basis.

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family‑owned company we value work‑life…