Turn Supervisor

Join to apply for the Turn Supervisor role at The Michaels Organization

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

The Turn Maintenance Supervisor is responsible for scheduling and the quality and control of change of occupancy housing units between residents. The Supervisor oversees all employees and contractors directly related to turning homes, schedules all homes in turn, assigns inspectors and contractors, provides contract compliance, ensures safety, and provides training procedures. He/she works daily with the Supervisors of the work order technicians and collaborates with the Community Management and Leasing staff to assure homes are received, turned, and delivered back in a uniform and acceptable condition ready for occupancy.

• Work directly with team members and vendors to diagnose, assess and assign repair issues including electrical, plumbing, HVAC, appliances, water intrusion, tile, carpet, walls and flooring, interior and exterior painting and cleaning.
• Assure the exterior of the homes and yards are addressed, including adjacent landscape.
• Maintain service records.
• Follow up on unresolved customer service issues to ensure resolution.
• Prioritize and manage the daily workload to ensure successful completion. Maintain policies and procedures; ensure efficiency of the Turn Staff, quality of vendor service, response times, inspections, and scheduling necessary to meet all delivery targets.
• Perform other duties as assigned.

• Technical experience in carpentry, light plumbing work, light electrical work, painting, refurbishing and cleaning, air‑conditioning.
• Proven ability to lead a team and deliver quality service.
• Must pass background investigation and drug test screening.

• High School Diploma or GED.
• Valid Driver’s License and acceptable driving record.
• All specific certifications required by law.
• Must successfully complete all required courses, classes, and training provided by MMS.

• Experienced operating computer systems to maintain and track service tickets, inventory and maintenance records.
• Ability to maintain and understand contracts.
• Work within site database reporting system and provide daily email communication with others.
• Proficiency in Microsoft Excel.
• Ability to work in a fast‑paced and customer service‑oriented environment.
• Perform duties under pressure and meet deadlines in a timely manner.
• Exercise problem‑solving skills.
• Interact with co‑workers, vendors, residents, guests, and the public in a professional and pleasant manner.

• Must be able to work 40 hours per week. Occasional overtime hours may be required.
• Working in a maintenance environment may result in occasional exposure to dust, fumes, solvents, adhesives, variable lighting conditions and noise.
• Must be able and eligible to drive a company vehicle for completing resident service requests, picking up replacement parts and supplies from warehouses and vendors, and inspecting grounds.

$36.06 – $40.87 per hour

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package that includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401(k) plan with a company match, and so much more.

We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

• Help make the world a better place in a team‑oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome.

Mid‑Senior level

Full‑time

Other

National City, CA