Loss Prevention Officer | Overnight

Loss Prevention Officer | Overnight –
Omni Hotels & Resorts

San Diego Hotel at the Ballpark

With miles of sandy beaches and a year‑round average 70‑degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four‑star Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Location

San Diego Hotel at the Ballpark — a dynamic, exciting work environment with comprehensive training, mentoring, and a culture of respect, gratitude and empowerment.

The Loss Prevention Officer serves three vital functions at our hotel:
1) ensure the safety and wellbeing of guests, associates and patrons; victim;
2) protect hotel property and assets from theft and damage by maintaining a secure environment; and
3) act as an ambassador, providing courteous service and follow‑up on needs and requests.

• Patrol the building during rounds around the hotel.
• Prevent admission of undesirables and others not conducting legitimate business.
• Defuse tense or potentially dangerous situations without undue risk.
• Report situations to Police, Executive Committee and General Manager as required.
• Perform “Guest assists.”
• Write incident reports and daily logs using Omni standards.
• Conduct internal investigations into lost property, missing items and associate incidents.
• Conduct associate accident/injury investigations and file reports promptly.
• Conduct guest/visitor accident/injury investigations.
• Maintain communication standards for guests and associates during investigations.
• Handle Premium media interactions following Omni standards.
• Perform dispatch duties and respond to emergency and first aid situations promptly.
• Control and program fire alarms.
• Monitor CCTV and retrieve footage for investigations.
• Respect confidentiality of guest and associate information.
• Maintain Lost & Found inventory control.
• Conduct safety inspections and address unsafe areas immediately.
• Manage crowd control situations.
• Monitor internal theft, package policies, and conduct bag inspections.
• Ensure maximum safety and security for guests, associates and hotel at all times.
• Serve as an ambassador, displaying courteous, tactful, and helpful demeanor while enforcing policies.
• Report all activities in writing each shift and deliver oral reports as directed.
• Other duties as assigned.

• Work varied shifts, including overnight, weekends and holidays.
• Communicate effectively in English, both verbally and written.
• Display courtesy, diplomacy, tact and firmness when necessary.
• Provide clear, legible instructions and directions.
• Comfortable with computers and required software.
• Type at least 25 words per minute.
• Ability to stand, walk and respond quickly during emergencies.
• Clear and concise writing skills.
• Quick decision‑making skills.
• Maintain CPR and AED certification before starting.
• Prior hospitality or related industry experience preferred.
• Guard Card preferred.
• High school diploma or GED preferred.

All positions require that candidates are able to work collars a flexible schedule.

• Pay: $28.30 per hour (range; actual compensation may vary by qualifications and experience).
• Omni Hotels & Resorts is an equal‑opportunity employer – veterans, individuals with disabilities, all lawful protected classes. The EEO is the Law poster and its supplement are available via the provided links.
• If you need special assistance to apply, email applica

Entry level

Full‑time

Management and Manufacturing

Hospitality

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