Membership and Personal Training Salesperson

Overview

FULL-TIME Part-time

LOCATION 6348 College Grove Way Suite 109 San Diego CA 92115

The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention.

The SSE delivers successful guest and member engagement and attainment of sales revenue goals.

• Guest Experience and New Member On-boarding — Executes the CARE sales model with each guest and explains how 24 Hour Fitness products/services meet their fitness needs. Tours potential members through the club, describes facilities, equipment, services and amenities tied to individual fitness goals; ensures all guests are registered through the digital kiosk. Communicates membership and fitness offers clearly using Company tools.
  
  Enrolls guests using Company sales techniques and protocol. Adheres to Membership Agreement Procedures (MAP) when enrolling. On-boards new members and assists with retention activities to drive club profitability. Consistently achieves or exceeds personal and team sales goals.
• Prospecting and Lead Generation — Obtains leads from within the community and via company programs. Generates leads internally through member promotions, referrals, guest passes, and outreach to leads via phone. Sets appointments for leads and opportunities. Promotes local and global marketing campaigns. Manages leads using a Lead Management System and utilizes a daily planner. Consistently achieves or exceeds personal productivity goals.
• Member Experience — Partners with the Sales and Service Manager to provide a best-in-class, member-centric experience. Ensures friendly greeting/check-in and prompt attention. Engages members with fitness offerings including personal training, group classes and 24GO content. Maintains relationships and directs members to appropriate resources. Keeps the club clean, friendly, and well-maintained. Helps new members become comfortable in the club.

Variable Compensation — Eligible to participate in Fitness Sales and Membership Sales Commission Plans. Plans reward service, incentivize success, and align pay with contributions.

Benefits Summary — 24 Hour Fitness offers benefit programs including health coverage and company-paid benefits such as group life and accident insurance. Eligibility requirements apply based on position, hire/service date, and hours worked. Eligible team members may accrue vacation. All team members and eligible dependents receive a complimentary membership.

Compensation Summary — All Employees:
Free Club Membership, EAP, Basic Group Life and AD&D Insurance, and 401k. Depending on hours, Medical/Dental/Vision benefits, Paid Time Off, and Sickness Benefits may apply. Actual offer may vary by location, experience, and education. Pay Range: $17.75.

Reports to the Sales and Service Manager. Interacts with members, prospective members, and vendors. This position has no direct reports.

Required Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of the Fitness Industry.
• Ability to work with computers; strong interpersonal and customer service skills.
• Independent, self-starter with strong organizational skills; able to work as part of a team.
• Ability to operate Point of Sale (POS) systems; knowledge of Membership System software preferred.

Minimum Education & Certifications

• High School Diploma or GED.
• CPR and AED certification from an approved organization (within 60 days of employment).
• Bachelor's degree preferred.

Work Experience & Qualifications

• Prior experience in fitness or retail industry preferred.
• 1-2 years of experience in service sales preferred.

• Ability to work in a club setting; move about the club floors and rooms.
• Occasionally demonstrate or explain physical fitness activities and procedures.
• Ability to…