Sr. Member Services Representative

Overview

Model the YMCA character values of caring, honesty, respect, and responsibility in all aspects of position responsibilities, particularly through actions and conversation with members.

• Monitor access to facility and answer all incoming phone calls according to Association policies and procedures
• Engage in active listening with members to build relationships, understand individuals goals and interests, and take the initiative to assist in the achievement of those goals
• Maintain working knowledge of branch and Association programs to communicate and share information to members and participants
• Greet, interview, and tour future members using cause-driven sales and engagement techniques
• Using cause-driven sales and engagement techniques and proper administration procedures, accurately process all membership sales, membership upgrades/downgrades, and membership renewals
• Process program scholarship applications
• Implement, distribute, and communicate all membership marketing campaigns and any sales related promotions
• Build positive member relationships and cultivate member Y stories with the intention of increasing participation in our Ys Support Campaign
• Maintain working knowledge of scholarship programs, while actively encouraging and assisting members in the successful completion of the application process
• Serve as Manager on Duty when higher management is out of the office
• Process program enrollment transfers and overrides in TREC when necessary
• Visual and auditory ability and willingness to respond to critical incidents and the physical ability to act swiftly in an emergency and follow the branch emergency plan