Sales and Service Overnight

Job Title

Sales and Service Overnight at 24 Hour Fitness

TYPE: Full‑time / Part‑time

LOCATION: 8876 Navajo Road, San Diego, CA 92119

POSITION TYPE: Overnight

The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, & Well‑Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation helps inspire guests to take the right next steps in pursuing their fitness goals.

Members are greeted at check‑in, concerns resolved, and a best‑in‑class member‑centric environment is maintained.

• Member Engagement: ensuring friendly greeting/check‑in, maintaining member relationships, resolving concerns, being present on the club floor and locker rooms, conducting team cleans, and identifying equipment/amenities needing service.
• Guest Experience & New Member Onboarding: helping guests feel comfortable, offering tours, discussing amenities, answering membership questions, inspiring guests, presenting 24 Hour Fitness, removing barriers, and ensuring new members are set up for success with a Personal Trainer.
• Retail Merchandising & Promotions: selling retail products, maintaining up‑to‑date product knowledge, ensuring proper merchandising and planogram standards, encouraging referrals, and offering in‑club promotions (Personal Training, Add‑On Memberships, etc.).

This position reports directly to the Sales & Service Manager.

Team members are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans.

Knowledge, Skills & Abilities

• All 24 Hour Fitness Membership sales and administrative processes.
• Computer skills for using club systems and common applications.
• Strong customer service skills.
• Strong communication skills (oral & written).
• Organizational skills.
• Attention to detail.

Minimum Education al Level/Certifications

• High School diploma or GED.
• CPR and AED certification (provided by 24 Hour Fitness).
• Completion of SSO training before working alone at the front desk.

Minimum Work Experience & Qualifications

• 6–12 months of customer service experience.
• Prior overnight shift experience preferred.
• Experience operating multiple phone lines preferred.
• Basic computer skills.

• Stand for up to 8 hours, talk and hear, occasional sitting, walking, kneeling, and reaching.
• Lift or move up to 45 lbs.
• Exposure to moving mechanical parts.
• Occasional loud noise.

• Some travel may be required for meetings and trainings.

This job description outlines general duties and requirements. It is not exhaustive. 24 Hour Fitness reserves the right to modify or remove duties as necessary.

24 Hour Fitness offers health coverage, group life, accident insurance, in‑house benefits, and a complimentary membership for eligible team members and dependents.

All employees: free club membership, Employee Assistance Program, basic group life & AD&D insurance, and 401(k). Average of 30 hours or more per week: medical, dental, vision, paid time off, and sickness benefits. Pay Range: $17.75 – $17.75 per hour.

• Employment type:
  
  Part‑time
• Seniority level:
  Entry level
• Job Function:
  Sales and Business Development
• Industry: Wellness & Fitness Services

Referrals increase chances of interviewing by 2x.

San Diego Metropolitan Area $18.00‑$19.00 1 month ago