Inside Sales Representative

Organizational Overview

AEM, headquartered in San Diego, California, is a portfolio company of Industrial Growth Partners (IGP), a private equity firm focused exclusively on middle-market industrial manufacturing and niche services businesses. Through its industry leading brands, AEM, Renaissance Electronics, and Central Semiconductor, AEM serves niche applications across a diverse array of attractive markets including satellite, aerospace, defense, industrial, medical, EV/Battery, and telecom.

The Inside Sales Representative protects and grows repeat business for a named portfolio of long-standing customers, primarily within Aerospace & Defense. This role owns the end-to-end quote-to-order workflow and ensures strong customer experience through timely issue resolution and closed-loop support. The ISR also supports strategic growth initiatives through prospecting, lead generation, and lead management, and is expected to run strong discovery in every customer interaction to uncover cross-sell and new program opportunities.

• Own and manage a named portfolio of repeat-business customers; drive retention and growth through proactive phone/email engagement.
• Conduct RFQ discovery and qualification to confirm requirements, timeline, stakeholders, and buying process.
• Use consistent discovery and cross-sell questions in every customer interaction to identify new programs/products and generate qualified opportunities for Territory Account Manager handoff.
• Prepare and deliver accurate, timely quotes; manage revisions and re-quotes as needed by coordinating with internal teams to remove technical, pricing, or lead-time blockers.
• Execute consistent quote follow-up to progress opportunities and secure purchase orders.
• Maintain disciplined CRM opportunity management in Salesforce (stages, value, close dates, next steps, activity).
• Run structured outreach and follow-up using Salesloft to ensure execution and visibility.
• Own order booking and order entry activities, including order changes, and provide proactive customer communication on status, risks, and resolution through fulfillment.
• Resolve routine customer issues (order status, delivery, documentation, returns/RMAs/credits) and escalate appropriately through closure.
• Support lead response and qualification and assist with prospecting/lead management aligned to growth initiatives.

• Full-time, exempt position
• Competitive pay based on knowledge, skills, and relevant experience
• Bonus eligible
• Benefits for eligible employees include medical, dental, vision, life insurance, and 401(k) with company match

AEM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.