Sales Operations Manager

Overview

Salary: $70k base + growth opportunities with sales commission

Fit City Adventures is a corporate lifestyle concierge company in 50+ cities providing unique adventures, fitness classes, recreational activities, wellness experiences, and virtual team events for groups that want to take team building to the next level. We help our clients release endorphins and make memories that last a lifetime—from meditations, yoga, and sound baths to hikes, e-bikes, surfing, and beyond.

Join our fit, fun, fast-paced, and growth-minded crew as we expand across 50+ markets and deepen partnerships with event planners, hotels, and corporate clients nationwide.

The Sales Operations Manager is the operational backbone of our sales organization. Working directly with the CEO and closely with the Sales Managers and Sales Coordinators
, this role ensures that our sales engine runs smoothly, accurately, and at scale.

You’ll own Hub Spot pipeline hygiene
, sales process documentation
, sales inventory
, and sales enablement systems
, while supporting showcases, menus, partnerships, and key marketing initiatives that drive revenue across all markets.

This is an ideal role for someone who loves systems, clarity, and execution—and enjoys supporting a high-energy, people-first brand.

• Own and maintain Hub Spot CRM accuracy
  , including pipelines, deal stages, required fields, and reporting
• Ensure consistent pipeline updates, forecasting, and visibility for leadership
• Build and maintain dashboards, workflows, and automations to support the sales team
• Partner with sales to improve follow-up, handoffs, and process adherence

• Create, maintain, and organize Sales SOPs
  , playbooks, and training documentation
• Standardize processes for lead handling, proposals, follow-ups, and handoffs
• Maintain and update sales templates (proposals, decks, menus, one-pagers)

• Manage sales and showcase inventory
  , including branded materials and promo items
• Coordinate shipping and logistics for showcases, client gifts, and sales presentations
• Track inventory levels, vendors, and reorder timelines to support 50+ markets

• Support planning and execution of quarterly virtual showcases and bi-annual in-person showcases
• Coordinate calendars, materials, promo items, and follow-up tracking
• Assist CEO with menu of services updates
  , partnership discussions, and vendor research
• Support multiple weekly sales presentations using Fit City materials and menus

• Collaborate with marketing on sales-driven campaigns
  , enewsletters, and website updates
• Ensure sales content is current, accurate, and aligned with pipeline goals
• Support CRM-driven outreach, segmentation, and reporting
• Assist with promotional appearances, panels, PR opportunities, and sponsorship tracking as needed

• Hub Spot – Sales pipeline tracking, CRM management, reporting
• Panda Doc – Proposal creation and template management
• – Project and task management
• – Social coordination (support role)
• Canva / ChatGPT – Sales enablement and documentation support

• 5–10+ years in sales operations, sales support, or sales roles within hospitality, events, DMCs, hotels, or experiential brands
• Strong hands-on experience with Hub Spot CRM
• Experience creating processes, SOPs, and training documentation
• Comfortable managing logistics, inventory, and timelines
• Highly organized, proactive, and solution-oriented
• Able to manage multiple priorities in a fast-paced environment
• Passion for wellness, experiences, and human connection
• Experience supporting teams across multiple time zones
• Familiarity with Southern California event industry a plus; national expansion experience strongly preferred

• Experience supporting sales showcases or events
• Obsession with tools, efficiency, and improving systems
• Involvement in industry organizations such as SITE, MPI, or ILEA

You’ll play a critical role in scaling a mission-driven company that brings people together through movement, wellness, and unforgettable experiences—while working directly with leadership and shaping how our sales organization grows.