Front Desk Sales Associate

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development

Who We Are:

Located in Carmel Valley, Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.

As a Membership Sales Associate, you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience. This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

• Drive membership sales by educating dog parents on the benefits of routine wellness care.
• Proactively engage customers to promote memberships, service add-ons, and retail products.
• Develop and follow up on leads, converting potential customers into loyal members.
• Achieve and exceed sales goals, including key performance indicators (KPIs) such as average ticket price and rebook ratios.
• Maintain expert knowledge of Scenthound services and retail products to effectively communicate value to customers.
• Handle front desk operations, including answering phone calls, scheduling appointments, and managing customer records.
• Process transactions, manage the cash drawer, and ensure accurate financial reporting.
• Deliver an exceptional customer experience, addressing concerns, overcoming objections, and ensuring customer satisfaction.
• Collaborate with the team to maintain a clean, welcoming, and professional environment.

• Proven sales experience with a track record of meeting or exceeding sales targets.
• Customer service experience (retail, hospitality, or related industry).
• Comfort working with dogs and educating customers on pet health.
• Proficiency in basic technology and POS systems.
• Reliable transportation and willingness to work in a smoke-free environment.

We’re seeking a results-driven sales professional with strong customer service skills who is motivated to grow within our company. An ideal candidate is:

• Confident and persuasive in selling services and memberships.
• A strong communicator who can build relationships and educate dog parents on wellness.
• Goal-oriented and self-motivated, always looking for opportunities to drive revenue.
• Comfortable handling objections and finding solutions that meet customer needs.
• Detail-oriented and organized, managing appointments and customer profiles efficiently.
• Able to work independently while also collaborating as part of a dynamic team.