Store Manager, Retail & Store Manager

Overview

STORE MANAGER – SAN DIEGO

Gabriela Ceballos Jewelry | Full-Time | In-Store

About Gabriela Ceballos

Gabriela Ceballos is a Latina-founded jewelry brand born in New York City and now growing across the West Coast. Known for bold, feminine designs and vibrant creativity, our mission is to bring joy through jewelry, artistry, and human connection.

We believe in authenticity, teamwork, and leading with purpose. As we open our first boutique in San Diego, we’re looking for a hands-on, motivational leader who can embody our brand values and build a strong, engaged team culture — one that celebrates both people and performance.

Position Summary

We’re looking for a Store Manager who leads by example — someone who thrives on the sales floor, connects naturally with clients, and inspires their team to do the same.

This role is both strategic and participative: you’ll oversee operations, drive sales, train and motivate the team, and ensure every detail of the store reflects the spirit of Gabriela Ceballos.

Fulfill any additional responsibilities or projects assigned by management, demonstrating flexibility and a commitment to the brand’s mission. As the bridge between HQ leadership and the in-store team, you’ll ensure alignment, clarity, and balance — advocating for both team well-being and the brand’s long-term goals. This role is not a spokesperson position, but rather a connector that promotes understanding, accountability, and shared success.

You’ll take ownership of sales results, operations, and team culture, leading with empathy, organization, and professionalism every step of the way.

• Sales & Client Experience
  • Actively sell on the floor — model exceptional customer service and client engagement.
  • Provide personalized styling and help clients create custom jewelry at the Charm Bar.
  • Inspire your team to meet and exceed individual and collective sales goals.
  • Build lasting client relationships that foster loyalty and repeat business.
  • Use product knowledge and storytelling to elevate every customer experience.
  • Track daily and weekly sales performance, identifying opportunities to improve results.

• Leadership & Team Motivation
  • Lead, motivate, and empower your team daily through coaching, presence, and example.
  • Create an environment where every team member feels valued, motivated, and part of the company’s growth.
  • Foster motivation and growth by providing feedback, recognition, and consistent support.
  • Build a culture of enthusiasm, reliability, and collaboration that strengthens trust and communication.
  • Hire, train, and develop your team — helping them grow into confident, knowledgeable brand ambassadors.

• Operations & Organization
  • Oversee daily operations: scheduling, opening and closing, task delegation, and floor supervision.
  • Maintain the store’s cleanliness, organization, and visual standards according to brand guidelines.
  • Supervise inventory handling — restocks, transfers, and periodic counts with accuracy.
  • Manage cash handling, loss prevention, and compliance with operational standards.
  • Support off-site events and pop-ups when needed, assisting in setup, sales, and presentation.

• Strategy & Communication
  • Analyze sales trends, customer feedback, and team insights to propose creative strategies that improve store performance and visibility.
  • Communicate clearly and professionally with HQ — providing updates, feedback, and suggestions that align with brand goals.
  • Ensure consistent communication between leadership and the team, following the established chain of command.
  • Collaborate with HQ and cross-functional teams to align marketing, inventory, and event initiatives.

• Brand Representation & Confidentiality
  • Represent the company’s values with professionalism and discretion, both inside and outside the store.
  • Maintain confidentiality regarding company information, performance, financials, and internal discussions.
  • Uphold the Gabriela Ceballos brand image through consistent presentation, behavior, and communication.

• Marketing & Content Support
  • Support marketing initiatives by recording short clips or photos for social media (no editing required) to authentically capture the brand’s in-store energy and client experience.
  • S…