Store Manager, Retail & Store Manager

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

As an Experience Store Manager (CA), you will have the opportunity to work in our newest retail format, built to elevate the service and sales experience in retail. Our company-owned Experience stores will be a destination for attracting new customers and providing the highest level of service to our existing customers, bringing our Team of Experts to retail, where Experts and leaders are working directly with peers in Customer Service and Engineering to serve all customer needs.

Experience Store Managers (CA) will manage Experience Associate Managers (CA) and Sr. Mobile Experts. Those employees will utilize new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. The Experience store promise is built upon our experts with a focus on selecting and coaching an experience-obsessed team.

Along with a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Store Managers (CA) will lead teams through curated curriculum and certification programs to deliver the BEST sales and service experiences in a customer lifetime. Experience Store Managers (CA) must have demonstrated ability to lead and inspire teams, drive exceptional customer experience, embrace and adopt new tools and processes, and drive sales outcomes, while creating quality results.

• Manage and motivate team to achieve sales and service targets. This includes hiring strong talent and strong performance management skills
• Create a culture of coaching through consistent observations and feedback.
• Discuss individual performance, training completion, and certification status in frequent one-on-one coaching sessions.
• Manage all store operations to ensure elevated experience and maximum impact.
• Ensure training completion and product and service knowledge for yourself and your team.

• High School Diploma/GED (Required)
• Retail: 24+ mos. Neighborhood Retail Store Manager
• Care: 24+ mos. Coach, Team of Experts

• Customer Service:
  Strong customer service skills, passion, integrity, and energy necessary to create and dynamic work environment needed to deliver a world-class shopping experience (Required)
• Retail Sales:
  Retail experience in high-volume environment and ability to work in varied environments (Required)
• Detailed Organization:
  Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training:
  Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
• Mathematics:
  Consistent accuracy with basic math and proficient use of a calculator (Required)
• Certification:
  Pass certification and annual re-certification process (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $30.93 - $55.79

Annualized Incentive Target: $12,000

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s…