Retail Sales Assistant

Overview

San Diego, CA

Our Retail Sales Assistant provides an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Retail Sales Assistant – San Diego, CA

Our Retail Sales Assistant provides an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Diego, CA showroom.

The targeted salary budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

• Sales & Customer Service:
  Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
• Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, resizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
• Use our ERP system to manage tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer. You go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge and strive to exceed sales targets.
• Attention to detail. You understand the importance of the little things in a fast-moving environment.
• Communication is key. You are clear and concise when interacting with customers or teammates in person, via email, or by chat.
• Master of collaboration. You are a team player who believes in working together to transform the jewelry industry.

• A bachelor’s degree or equivalent preferred
• Experience with an ERP or CRM system
• A passion for socially and environmentally responsible organizations and products

At Brilliant Earth, we’re passionate about the employee experience. We offer an excellent training program and opportunities for career growth, along…