Retail Store Manager

Position Title & Department:

Posting #: 5327

The brand new USD Torero Store opened in 2015 at the Hahn University Center. Digital walls and screens, interactive retail technology and an improved textbook system are new features of the 6,665-square-foot campus store at the University of San Diego.

“We’ve created an exciting and futuristic space that will provide enhanced convenience, shopping options and services for our students, staff, alumni and visitors,” said Andre Mallie, Assistant Vice President for Auxiliary Services. The store includes a variety of USD-branded apparel, along with technology and other products and services for the university community.

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

The University seeks an individual with a strong interest in working in a mission driven, faith-based institution. The role of the Retail Store Manager in working with the campus community and responsibilities of the position are significantly tethered in the university’s contemporary Roman Catholic mission.

The Retail Store Manager oversees retail operations for the USD Torero Store and is responsible for apparel, emblematic, gift merchandise planning and forecasting of sales. The Retail Store Manager supervises, trains and assists employees like sales representatives and retail store specialists in customer service, store maintenance and product promotions. Develop and maintain a schedule for employees and promotions centered on special sales events and other cycles.

Seeks ways to better promote the store, the product line and services within the store. Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals. Implement cross-training of employees to always maintain productivity. Manage all controllable costs with a view to maintain profitability. Ensure the store always remains clean and presentable.

Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer services. Responsible for timely and accurate POS data entry and maintenance. Periodically, this position may be asked to contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.

• Exercise administrative supervision over student sales associates and assigned staff.
• Assist with development and implementation of sales associate work schedules.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
• Understands and assures compliance with all USD Torero Store, USD Licensing, Auxiliary Services and University of San Diego policies and procedures
• Conducts new employee orientation for apparel and emblematic merchandise, sales floor, and back-stock storage organization
• Be an example and teacher of non-negotiable standards of performance to sales associates and assigned staff.
• Set leadership example by a willingness to work all job tasks.
• Provide opportunities for sales associates development through mentorships and internships
• Delegate assignments as appropriate and follows up to ensure that work is accurate and complete
• Responsible for the smooth flow of work, communication, and ideas through a congenial, caring, and supportive attitude
• Takes corrective action to ensure acceptable employee performance and provides both positive and…