Supervisory Sales Associate - Services Dept - Naval San Diego

Overview

Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active-duty military, retirees, reservists and their families.

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will stay current on products we sell and be able to articulate our purpose in a manner that is educational, insightful and professional. Maintain a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Proactively engage and make a connection with customers.
• Ask questions and listen to customer needs.
• Direct customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service by cooperating and building positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

• Maintaining store appearance.

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer’s individual needs.
• Upselling products.
• Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge and specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards; cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports and reconciliation, Inventory.
• Be the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory.

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory.

• Provides effective leadership, demonstrates ability to direct, train and motivate associates; sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction, work assignments, training to sales associates; provide input to Department Manager on associate performance. May open/close locations.
• Other Duties as assigned

• Product Knowledge:
  Moderate level of knowledge of products/merchandise. Provide training documentation to sales associates on product features. Experience 1-2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.

• Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.

• Basic math functions such as addition, subtraction, multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win-win situations.

• This…