Retail Assistant Store Manager

Overview

As a full-time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence.

Most importantly, you and your team represent the Kendra Scott culture uniquely and positively.

Position Overview

• You’re Customer Focused: you model, teach, and coach WOW service with a “customer is our boss” mentality. You are exceptional at training and developing others to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and a part of our family.
• You Drive Results: as a key WAM (WOW Awareness Manager), you drive sales by maximizing store productivity and building guest connections through WOW experiences. You develop short and long-term business plans to drive key KPIs and take ownership over specific areas of responsibility to positively impact store performance.
• You Believe in Developing Talent: you motivate and inspire your team through feedback and recognition. You lead by example and teach how to create positive experiences for all guests on the sales floor and  drive team engagement and help others flourish.
• You Build Networks: you increase brand awareness through philanthropic efforts and community initiatives, help achieve event and giveback goals, and acquire new customers through traffic-driving efforts to increase brand impact.
• You Instill Trust: you act with honesty and integrity, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies, and do the right thing.
• You Communicate Effectively: you provide clear messaging and ongoing performance feedback across platforms, listen actively, and encourage diverse opinions.
• You are Nimble: you thrive across different areas of the business, stay curious, and adapt to new situations.
• You Collaborate: you bring people together to leverage skills and knowledge toward a common purpose, sharing ideas and fostering accountability and trust.
• You’re Action Oriented: you approach opportunities and challenges with urgency, using data and trends to guide decisions to achieve store goals and positive guest experiences.
• You Display Courage: you lead courageously, champion ideas, and mentor others toward greatness.
• You Ensure Accountability: you take responsibility for your actions and those you lead, fostering commitment and problem solving.
• You Make Good Decisions: you balance speed and quality, using analysis and judgment to act decisively when information is limited.

• Must be over the age of 18
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist and reach
• Ability to stand and/or walk for at least 6 hours per shift
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts

• Bachelor’s degree or equivalent work experience
• You’ve led functional teams in a retail management role previously
• You can multi-task and have attention to detail; priority-setting and time management are your strong suits
• You know how to lead and develop teams and define success as having a significant impact on other’s careers
• You have strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
• You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
• Ability to relocate long-term to pursue career growth opportunities is strongly preferred
• Must be available to work at least 30 hours per week, including nights and weekends

We are an equal opportunity employer and value diversity at our company.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail Luxury Goods and Jewelry

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