Restaurant Manager

Direct Reports:
Barista, Cashiers, Trainees (program participants)

MAKE Projects is a social enterprise that operates a global-inspired, locally-sourced café while providing hands-on culinary and hospitality training to participants in our programs. Our mission is to combine exceptional food with meaningful workforce development, creating opportunities for participants to grow skills, confidence, and professional experience.

We are seeking a Restaurant Manager (RM) to lead front-of-house operations and business administration of MAKE Café, a farm-to-table café with global flavors. The RM blends customer service excellence, operational and administrative oversight, and workforce development. You will be responsible for the entire customer experience at MAKE Cafe, managing business development and administration while training/coaching FOH trainees. You will partner with the Executive Director (ED) on the restaurant concept, values and vision, and the Culinary Manager (CM) to ensure a profitable, high-quality dining experience.

• Set FOH standards and collaborate with ED, CM and MAKE advisors to develop training programs to ensure service excellence
• Write daily log posts and properly address all service or personnel issues
• Be on site for service five days a week to ensure employee development and service standards are being met
• Customer Relations: work with BOH management to maintain high levels of customer satisfaction by addressing customer complaints or concerns promptly and professionally and implementing strategies to enhance the overall dining experience
• Be able to quickly and directly communicate a comprehensive knowledge of MAKE values, policies and standards
• Mentor and provide regular performance feedback to FOH crew
• Partner with Human Resources + ED regarding team member coaching and development strategies
• Assist ED with recruiting and ensure best practices are used to build a strong team
• Work with Human Resources to follow company practices, including delivering regular feedback, course correcting and enforcing policies
• Maintain a culture of accountability with staff when performance expectations are not met, including delivering disciplinary action when necessary
• Operational Leadership
• Oversee day-to-day FOH operations to ensure smooth functioning of the restaurant and catering activities
• Ensure proper training of FOH crew by following company training manuals
• Work with ED to set and ensure staffing, COGS and operational budgets, and support site management to operate within them
• Work with ED, CM and Farm & Gardens Manager to ensure menu items are in line with company values and site themes
• Ensure staff is following SOPs for stocking, rotating and storing of product, inventory, and ordering
• Ensure proper equipment and facilities maintenance schedule
• Ensure staff maintains a clean, safe and organized workplace
• Uphold all health and safety regulations in the kitchen and all MAKE food production activities
• Write and publish FOH staffing schedules two weeks in advance
• Track, monitor, review and approve timesheets for all direct reports in a timely on-time manner
• Work with ED and CM to set quarterly, annual and three-year goal posts
• Lead revenue growth by supporting staff to develop innovative menu and dining experiences
• Think creatively to cross-utilize products and minimize waste

• Act with integrity, honesty, and knowledge to promote MAKE’s culture, values, and mission
• Cultivate teamwork by being an example, develop team members and effectively hold staff accountable
• Recognize or seek areas of improvement and offer positive solutions for change; publicly acknowledge a job well done
• Champion a safe and harassment, discrimination, and retaliation-free workplace environment
• Have a sense of ownership to MAKE’s vision and brand, and be accountable for personal performance
• Operate within the location daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative

• Experienced quality consistency management and operational savvy
• Strong understanding of restaurant…