Guest Services Team - JOEY La Jolla

Join to apply for the Guest Services Team - JOEY La Jolla role at JOEY Restaurant Group

Base hourly rate: $17.75/hr - $33.00/hr eligible for tips. Tips average between $4.00 and $12.00 per hour.

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

• 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.