Leasing Administrative Manager; Multi-Family

Reports to:

General Manager

FLSA description:
Non-Exempt. Employees in this position are paid an hourly pay rate, on a semi-monthly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week.

Schedule:

Must be available to work one weekend day per week

The Leasing Administrative Manager plays a pivotal dual role in property operations, combining the strategic oversight of leasing functions with the administrative and financial responsibilities of an Assistant Property Manager. This hybrid position is ideal for a seasoned professional with a strong background in lease-up operations, resident relations, and team leadership.

Tasks listed are a description of the way this job is currently performed and are not an exhaustive list of all the tasks that may be required for each physical demand.

• Lead and mentor the leasing team to meet occupancy and renewal goals.
• Oversee leasing activities including tours, application processing, and move-ins.
• Assist GM in approving lease files for all new move-ins to ensure compliance and accuracy.
• Assist GM with managing the lease renewal process, including outreach, negotiation, and documentation.
• Develop and implement leasing strategies and outreach marketing plans.
• Maintain thorough knowledge of property features, pricing, and competitive market trends.
• Ensure accurate and timely data entry in Yardi or other property management software.
• Conduct weekly leasing performance reviews and participate in pricing calls.
• Any other tasks assigned or directed by General Manager

• Collect and post rent payments; manage accounts receivable and daily bank deposits.
• Handle resident delinquencies, legal notices, and eviction processes.
• Prepare and audit financial reports including rent rolls, market surveys, and lease expiration matrices.
• Process move-ins, move-outs, and lease renewals; ensure compliance with leasing policies.
• Coordinate maintenance requests and ensure timely resolution.
• Assist with budget preparation and expense tracking.

• Maintain high levels of resident satisfaction through responsive communication and service.
• Ensure compliance with fair housing laws and company policies.
• Audit lease files for accuracy and completeness.
• Support resident retention efforts through renewal programs and community engagement

• Exemplary customer relations and communication both in person and via phone/email, including written and verbal correspondence
• Strong organizational, communication, and leadership skills.
• Able to operate basic office equipment including copiers, fax machines, filing cabinets, enter data into a computer, and create printed
• Strong Microsoft Office skills.
• Attention to detail and possess ability to follow
• Ability to work a schedule during normal hours and that may be other than Monday
  - Friday, 8-5. Work in excess of 40 hours per week is
• Use good judgment and make sound decisions in a fast-paced environment.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrate practical thinking and make sound decisions.

Required:

• High school diploma or equivalent.
• Minimum 3 years of lease-up experience at a conventional property with 150+ units.
• Minimum 3 years of Assistant Manager experience with a leasing background.
• Proficiency in Yardi or similar property management software.

Preferred:

• Bachelor's or associate degree.

• Must be able to lift, push, pull, and/or move up to 10 pounds. Regularly required to sit, stand, walk, open doors

• Must be able to communicate (orally and written) in a professional manner on a regular basis with prospective residents, current residents, staff, management, and co-workers within the company as well as with outside vendors. Can be part of a team. Follows instructions and responds to management's discretion. Takes constructive criticism and uses it as a learning tool.

• Full-time

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Driver's License (Preferred)