Quality Manager

TTM Technologies, Inc.

- Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer.

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency ("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how our time‑critical, one‑stop design, engineering, and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

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This role handles Customer quality issues to include Customer Returns (RMAs), Customer Corrective Actions (SCARs), and Customer complaints as they relate to the quality of parts and paperwork, and works with all levels in the organization to implement improvements to improve overall Quality Results.

• Communicates directly with Customers to resolve quality issues.
• Administers all aspects of Customer Returns to include issuing RMAs, processing RMAs and following up on RMAs until closed.
• Responds to Customer Corrective Action requests in writing by investigating root cause and determining/implementing mistake-proof corrective actions.
• Responds to customer complaints; i.e. emails and phone calls timely.
• Analyzes data to look for and monitor trends.
• Prepares reports as required using analytical tools, problem-solving techniques and fact-based information.
• Works with Planning Engineering on customer Quality Requirements to ensure proper flow down of information on Shop Travelers and improvements to Shop Flow communications.
• Works with all levels within the organization to communicate and ensure quality requirements are being met to include ensuring Shop Traveler "language" is consistent and as needed.
• Follows through on tasks assigned and action items until closed.
• Communicates regularly with Managers, Supervisors and Process Engineers suggesting and composing procedural changes, maintains a clean, organized and safe work environment and communicates to Supervisors safety hazards and issues.
• Travel as necessary to Customer and/or Supplier locations.
• Supervises the Quality team and other departments as needed.

• Team skills to work with diverse groups and Manufacturing & Quality departments are extremely important.
• Ability to solve complex technical problems, communicate clearly in written and verbal forms, demonstrate strong leadership qualities, and complete projects in a timely manner.
• A strong work ethic and commitment to excellence and professionalism are absolutely essential and expected.
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC.
• Must possess good verbal and written communication skills.
• Must be able to multitask.
• Must have good mathematical skills, problem solving skills and excellent computer skills:
  Microsoft Office, Microsoft Outlook, Excel and Access. Ability to create spreadsheets, charts and graphs required.
• Reads and understands blueprints.
• Reads and understands specifications and procedures.
• Works up to 10 plus hours a day, 5 days a week, and is flexible to work additional hours as needed.

• B.S. degree or equivalent in a technical field. In lieu of a degree, 4+ years of relevant experience.
• A minimum of 3 years of experience in Printed Circuit Board Manufacturing preferred.
• Due to ITAR requirements, applicants must be a U.S. Citizen.

Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC. Reinforce to all employees the commitment of TTM management to abide by all U.S. Export laws and regulations. Understand and follow authorization procedures for bringing foreign visitors into facilities (VAL). Support Export Compliance Officers in ensuring compliance with Corporate Export policies through implementation, enforcement, training, and support for periodic audits.

Provide feedback to the Corporate Export Compliance Office for continuous improvement of procedures and…