Sr. Product Quality & Safety Assurance Engineer

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

To use quality assurance tools to manage problem resolution and to develop valid quality standards that contribute to the continuous improvement of products and processes. Help to ensure that Petco Owned Brand products maintain industry leadership in standards of animal care, safety, and quality, and are compliant with all applicable laws/regulations.

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Provide quality assurance inputs and solutions throughout the Product Development and Life Cycle process by participating in appropriate and timely cross-functional tasks and meetings as needed.
• Collaborate with certified global 3rd-party labs and internal stakeholders to develop and maintain standard protocols for all Owned Brand products. Develop valid, repeatable, and cost-effective test methods.
• On-board new and assist current vendors in understanding Petco OB protocols and standards for all QA requirements. Communicate quality expectations early in the product development process and ensure vendor compliance.
• Conduct research and use risk analysis tools such as failure modes and effects analysis (FMEA) as necessary during design reviews to minimize quality and safety issues both during development and for issues encountered in the field.
• Create testing plans to ensure new product development meets expectations to release purchase orders for shipping. Collaborate with cross functional teams and vendors on all product, testing and manufacturing issues.
• Review QA processes, audit reports and applicable government certifications for factories. Review reports that demonstrate compliance of products. Assure compliance with appropriate protocols and reconcile issues. Communicate compliance concerns to Sr. Manager for vendor status assessment.
• Monitor and analyze all feedback from internal teams (Customer Relations, Stores, Distribution Centers, etc.) and determine need for incident investigation. Partner with appropriate parties to develop solutions, and ensure corrective action is implemented in a timely manner.
• Identify patterns of unsatisfactory vendor performance (repeated failures in testing, late testing or shipping, excessive field complaints) to facilitate and implement correction action plan to improve performance.
• Assist QA Sr. Manager in implementing process improvements and administration tasks for the Owned Brand Quality Management System.
• Conduct supplier approval process by reviewing new and existing vendor documentation, conducting risk assessment, visiting as necessary, and providing recommendation for engagement, exemption, or rejection.

• Conduct in-store visits for QA sample review and collection as needed.
• Ensure database reports are run on regular basis to provide necessary information and data for testing and analysis.
• Ensure that all Owned Brand product complaints, issues, and concerns are documented in a manner that can be used to update product/design improvement, QA testing, vendor scoring, etc.
• Perform other related duties, tasks and responsibilities as required, assigned, or directed.