Complaint Specialist

Job Description Summary

The Complaint Specialist I role is responsible for decontamination and investigation of the APM devices. The role supports the daily activities of technical staff in an assigned area.

Receives priorities from the team supervisor to perform assigned tasks to completion. Has knowledge of work processes and tools within own area. Applies knowledge to solve standard problems within own area.

• Demonstrates knowledge of Dispensing products, how products are used, and how they are serviced.
• Ensures complaint investigation findings are provided to appropriate personnel in a timely manner and escalates critical issues to Management as necessary.
• Contributes on projects that drive product safety, product quality, and customer satisfaction.
• Ensures complaint investigation documentation and records are complete and in compliance with regulatory requirements.
• Accountable for individual results.
• Shares experience with others to meet objectives in own area of responsibility.
• May develop procedures & methods to investigate products, material, components and/or operational quality.
• Performs other related duties as required by Supervisor.

• AS or comparable industry experience
• 2 years’ experience in Quality/Complaint Handling
• Experience with SAP and Track Wise
• Working knowledge of MSS devices (or Pyxis devices depending on variant)

• Has working experience, knowledge, and skills in own job family.
• Applies knowledge and skills to a wide range of standard situations.
• Works independently with little or minimal guidance.
• Attention to detail and accuracy.
• Great communication and organizational skills.
• Ability to solve problems and meet deadlines within a fast-paced environment.
• Great writing skills; knowledgeable of good documentation practices and writing to different audiences.
• Proficiency with MS Office tools (Word, Excel, Outlook).
• Flexibility and organizational skills to manage/adapt to competing priorities and task volume.

Occasionally required to stand or walk, stoop or kneel; frequently required to use hands to finger, handle or feel objects; regularly required to sit, talk, see and hear. Must occasionally lift or move up to 50 pounds. Vision requirements include close and distant vision and the ability to adjust focus.

Laboratory conditions with moderate noise, temperature and humidity controlled environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BD is one of the largest global medical technology companies. The Specialist 1, Complaint Management role is responsible for investigational activities relating to Pyxis (or MMS) devices and supports the daily activities of technical staff in an assigned area.

We believe the human element across our global teams is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.