Complaint Specialist

Job Description Summary

Complaint Specialist I – BD Nogales Norte

The Specialist 1, Complaint Management role is responsible for decontamination and investigation of the APM (or Pyxis/MMS) devices. This role supports the daily activities of technical staff in an assigned area.

• Demonstrates knowledge of dispensing products and how they are used and serviced.
• Ensures complaint investigation findings are provided to appropriate personnel in a timely manner and escalates to Management critical issues as necessary.
• Contributes to projects that drive product safety, product quality, and customer satisfaction.
• Ensures complaint investigation documentation and records are complete and in compliance with regulatory requirements.
• Accountable for individual results.
• Shares experience with others to meet objectives in own area of responsibility.
• May develop procedures & methods to investigate products, materials, components, and/or operational quality.
• Performs other related duties as required by Supervisor.

• Associate’s degree (AS) or comparable industry experience.
• At least 2 years of experience in Quality or Complaint Handling.
• Experience with SAP and Track Wise.
• Working knowledge of APM/PMX/Pyxis/MMS devices.

• Works independently with little or minimal guidance.
• Attention to detail and accuracy.
• Great communication and organizational skills.
• Ability to solve problems and meet deadlines within a fast‑paced environment.
• Proficiency with MS Office tools (Word, Excel, Outlook).
• Flexibility and organizational skills to manage adapting to competing priorities.

• May require standing or walking, stooping or kneeling; frequent hand use; regular sitting, talking, seeing, and hearing.
• Occasional lifting or moving up to 50 pounds.

• Laboratory conditions with moderate noise, temperature, and humidity control; reasonable accommodations available.

$33.80 - $55.80 USD hourly

Primary

Work Location:

USA – CA – San Diego, TC Bldg C&D

Additional Locations: USA – CA – San Diego, Otay Mesa

NA (United States of America)

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.