More jobs:
Regional Operations Manager
Job in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-02-08
Listing for:
Aesthetic Partners
Full Time
position Listed on 2026-02-08
Job specializations:
-
Management
Healthcare Management -
Healthcare
Healthcare Management
Job Description & How to Apply Below
Overview
Regional Operations Manager —
Reports To:
Regional Director;
Department: Operations;
Location: Multi-Site (San Diego Region);
Employment Type: Full Time.
The Regional Operations Manager serves as the execution arm of the regional operational strategy, ensuring that all Dermacare clinics operate with consistency, efficiency, and excellence. This role implements systems, enforces SOPs, leads cross-location training and onboarding, manages the sales function (PCCs and PJC), supports first-line People Ops needs, and drives operational projects across multiple sites. Working closely with the Regional Director, the Regional Operations Manager translates strategy into day-to-day operational reality—supporting location managers, coordinating with marketing, and ensuring the patient experience remains consistent and exceptional across all clinics.
Responsibilities- Implement, enforce, and maintain SOPs across all clinics.
- Ensure cross-location process consistency, compliance, and accountability.
- Attend on-site team meetings and trainings as the primary operations representative.
- Lead onboarding logistics and training execution for new staff using standardized checklists.
- Monitor and manage inventory processes region-wide, including ordering, expirations, and par-level adherence.
- Identify operational inefficiencies and implement corrective solutions.
- Handle attendance, call-outs, schedule changes, payroll submissions, and PTO approvals for PCCs, PJC, and location managers.
- Support location managers in first-line coaching, documentation, and developmental feedback.
- Participate in disciplinary meetings, terminations, and onboarding as needed.
- Serve as the day-to-day liaison to People Ops for routine HR matters.
- Partner with People Ops on performance improvement plans and documentation.
- Escalate high-level issues to the Regional Director as appropriate.
- Provide direct oversight of PCCs and PJC across all clinics.
- Lead weekly KPI huddles focused on conversion, follow-up, reactivation, and booking optimization.
- Conduct call audits, review script adherence, and ensure proper utilization of lead-management workflows.
- Implement standardized sales SOPs and maintain sales dashboards and reporting tools.
- Collaborate closely with the Marketing Director to align sales execution with marketing strategy and campaign flow.
- Support ongoing coaching, training, and consistency of the patient engagement and sales process.
- Track and manage all operational projects across clinics from planning through execution.
- Own timelines, communication flow, and accountability for project deliverables.
- Prepare operational readiness for new service launches, expansions, or integrations.
- Ensure smooth coordination between operations, marketing, sales, and clinical teams for all initiatives.
- Lead through influence, systems, and process.
- Maintain strong relationships with Regional Director, Location Managers, providers, marketing, and AP partners.
- Drive accountability through consistent follow-up and structured implementation.
- Model professionalism, reliability, and operational discipline.
- Maintain confidentiality and uphold People Ops and compliance standards.
- SOP compliance and reduction of operational variability across clinics
- Improved sales conversion metrics
- Accurate, reliable inventory across locations
- Training completion timelines and onboarding efficiency
- Reduction in operational errors, escalations, and workflow gaps
- Strong collaborative relationships and improved regional communication
- Timely, successful execution of operational projects and launches
- Bachelor’s degree in Business, Healthcare Administration, Operations, or related field preferred (not required).
- 3+ years of operational experience in medical aesthetics, med spa, dermatology, retail healthcare, or multi-site services.
- Demonstrated success implementing SOPs and driving operational consistency.
- Experience overseeing sales or patient-experience staff strongly preferred.
- Strong…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×