Operations Manager

Overview

At Bright View, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We’re looking for an Operations Manager.

Overview:
The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently.

• Process Improvement and Efficiency:
  Analyze current operational processes and workflows; identify areas for improvement and implement changes to increase efficiency; streamline processes to reduce costs, improve productivity and quality.
• Team Leadership and Development:
  Manage and supervise staff, ensuring they are motivated and productive; provide training, development, and performance evaluations; foster a positive work environment and address team issues promptly.
• Forecasting and Labor Management:
  Manage and execute weekly and monthly labor planner as directed by BM; monitor expenses and allocate resources efficiently; ensure the branch operates within its forecasted labor hours/dollars/percent to meet financial targets.
• Procurement and Inventory Management:
  Ensure procurement of products is properly and effectively sourced from preferred vendors; manage inventory levels to meet demand without overstocking; collaborate with suppliers and vendors to ensure timely delivery of goods; facilitate equipment tracking, auditing, usage goals and preventative maintenance.
• Safety, Compliance and
  
  Risk Management:
  
  Ensure operations comply with industry regulations and company safety standards; identify potential risks and implement strategies to mitigate them; ensure execution of standard company processes (e.g., Stretch & Flex, Gate Check, ETC compliance, etc.); conduct audits and ensure documentation is maintained properly.
• Reporting and Performance Metrics:
  Monitor KPIs to track operational performance; report operational progress and challenges to Branch Manager daily; use data to inform decision-making and drive continuous improvement; use company systems and tools – Bright Path, Power BI, Leadr, Field Management Systems, Estimating (CPQ).
• Customer Service, Satisfaction and Jobsite Quality:
  Ensure operations support excellent customer service and jobsite quality; address operational issues that impact customer satisfaction; implement processes to improve customer experience.
• Project Management:
  Lead or contribute to operational projects aimed at improving the business; coordinate teams in the branch to achieve branch growth and operational goals; ensure client’s work is delivered on time, within scope, and within forecast.
• Resource Planning:
  Oversee the allocation of resources, including staffing, equipment, and technology; forecast operational needs and plan for future resource requirements; ensure the company has the capacity to meet operational demands.
• Collaboration and Communication:
  Serve as a bridge between various branch departments to ensure smooth operations; communicate and execute operational excellence strategies through partnership with the Director of Operations; collaborate with external partners, such as vendors and clients, to optimize operations.

• 2- to 4-year degree in landscape or business-related field or equivalent experience in a similar service industry
• Minimum 7 years in construction or landscaping industry
• Minimum 2–3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Windows and programs including MS Excel, Word, PowerPoint, Outlook, FSM, Bright Path, MFP/WAR calls
• Experience with mobile applications and software including retrieving email from a mobile device, accessing and using mobile applications, taking and sharing pictures
• Demonstrates ability to function successfully in a fast-paced and ever-changing work environment
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Here at Bright View, we’re as passionate about…