Assistant Director, Student Services

Overview

Global Initiatives supports UC San Diego's mission of providing transformative experiences in a globally connected world by bridging educational opportunities with the vast global research network of our campus. Whether supporting international students, faculty, and scholars to achieve academic and personal success, or creating and connecting students to high-impact opportunities abroad, Global Initiatives achieves UC San Diego's culture of collaboration and vision to prepare the next generation of global leaders.

The Assistant Director, Student Services in the International Services and Engagement Office (ISEO) is responsible for supervising, coordinating, and implementing the day-to-day activities of the Student Services unit, serving nearly 11,000 international students (graduate, undergraduate, and non-degree) and their dependents at the main campus and Scripps Institution of Oceanography. The Assistant Director leads a team of advisors in meeting the unit's goals of managing policy interpretation and adherence regarding the US Department of Homeland Security (USDHS), US Department of State (DOS), US Department of Labor (DOL), Social Security Administration, Department of Motor Vehicles, and various foreign government agencies and international organizations.

Independently responsible for evaluating the development and implementation of policies and procedures affecting international students at UC San Diego. Supervises, hires, and coaches international student advisors, administrative staff, and student assistants providing services and support for international students within academic departments, graduate and professional schools, or the Undergraduate Colleges, involving a variety of student issues such as academic advising, outreach and recruitment, admissions, departmental requirements, student intervention, career counseling, immigration status, housing, and financial aid.

Supervises staff to ensure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives. The Assistant Director serves as a subject matter expert to the Senior Director on issues affecting the academic, social, and emotional well-being and success of the international student population. Oversees all aspects of student advising, including analysis and decision-making strategies in furtherance of students  long-term goals.

Provides thorough and comprehensive analysis to the Senior Director concerning administrative and operational decisions related to student services issues. Participates with department management in the development and monitoring of policies and procedures for Student Services operations. The Assistant Director represents both ISEO and the Student Services unit on various UC-wide and campus-wide committees and work groups to champion student success and inclusive policies and practices.

In addition, the Assistant Director collaborates on Global Initiatives and campus-wide internationalization initiatives and aligns global learning with campus-wide diversity, equity, and inclusion excellence efforts.

• Must be able to work evenings, weekends, alternate work schedule, or hybrid work location as workload requires. Must be able to attend professional conferences. (local, national, international, or virtual).
• Please submit a cover letter along with a resume for a complete application.

• BA/BS degree and five (5) years of experience in an academic international student or scholar services office; or equivalent combination of education and work experience.
• Expert and thorough knowledge of federal regulations of U.S. Departments of Homeland Security and State, as they pertain to admission, enrollment, travel, and employment (B-1/2, F-1, J-1, L-2, H-1B, and H-4).
• Expert knowledge of complex and evolving regulations of the US Department of Homeland Security ("DHS"), US Department of State ("DOS"), Social Security Administration ("SSA"), the California Department of Motor Vehicles ("DMV"), and other agencies. Strong experience with immigration-based software applications (ISSM or equivalent) and SEVIS.
• Demonstrated experience in motivating and leading staff with proficiency to instruct, train and direct the work of others through clear instructions and guidelines; analyzing work flow and capabilities and aptitude in determining optimal staff configurations to meet operational and service needs adjusting direction appropriately as required.
• Demonstrated experience and skill to routinely monitor production and quality of work being produced by staff and set performance standards, observing behavior, providing objective feedback, counseling, and implementing corrective action as needed to mediate disputes or otherwise help to resolve conflicts and to provide effective leadership/coaching/mentoring. Skills in monitoring / assessing people, processes or services, to make improvements.
• Skills in project…