Sr. Director of Resident Services; Hybrid

The Sr. Director of Resident Services is directly supervised by the Senior Vice President of Asset Management and Resident Services. The objective for this position is to design, implement, monitor, and evaluate resident services programs offered to CHW residents. This position will be responsible for achieving positive outcomes in all resident service program areas. The Sr. Director of Resident Services is responsible for leading, managing, and holding accountable all direct reports.

In partnership with the Sr. VP of Asset Management and Resident Services, the Sr. Director of Resident Services will assist in establishing the strategic vision and guiding philosophy that will inform both short-term and long-term goals of programming, drive new program innovation, and carefully measure and monitor progress towards those efforts. The Senior Director of Resident Services is required to have established community relationships in San Diego County.

Leadership and Management:

• Responsible for planning, project management, development, and implementation of self-sustaining resident services programs at both new and existing apartment communities as assigned, ensuring goals are met, and providing leadership on new contracts and proposals
• Create, evaluate, analyze, and redefine program outcomes that support The Three Pillars to ensure regulatory requirements are met, and ensure effective and efficient coordination in the delivery of all programs.
• In collaboration with the Information Technology department, lead the strategic development and implementation of data collection and systems to monitor and evaluate Resident Data on Economic Security, Social Connectivity, and Educational Progress. Analyze trends and key performance indicators (KPIs) to generate actionable insights. Collaborate with internal teams and external partners to share meaningful metrics that drive program development, enhance resident engagement strategies, and support continuous improvement.
  
  Take ownership of data impact reporting to ensure transparency and accountability.
• Identify, develop, and maintain community and service partner relationships in all geographical areas served by CHW.
• Works collaboratively across CHW departments to further achieve operations, strategy, and alignment.
• Works with the SVP of Asset Management and Resident Services to effectively manage the on-site budgets, contracts, grants, and overall spending for on-site CHW-staffed programs.
• Oversee the updates of program manuals, which include, but are not limited to, policies, procedures, and standards to align with CHW standards and regulatory requirements
• Assures Assoc. Directors complete monthly and quarterly summary reports for the portfolio-wide, including tracking, reviewing, and analyzing data.
• Assist with revenue-generating and fundraising activities to support program operations at any/all locations, including alternative revenue generation models, fundraising strategy and models, grant planning and reporting, donor development, and funder relations as aligned with the Advancement staff and the CEO.

Education and Experience:

• Minimum of a bachelor's degree in social science, health, education, psychology, human development, or related fields. MA preferred.
• Must have five to eight years of work experience in program supervision in either social service, education, after school, community development programs, or a related field.
• Experience in effectively supervising personnel at multiple worksites.
• Experience replicating and scaling an existing program across multiple locations.
• Experience working with diverse and low-income populations to best connect with CHW staff and the community.

Physical Abilities:

The physical ability to perform tasks may require prolonged sitting, standing, and/or moving.

Moves throughout the various office spaces, outdoor spaces, and buildings to access areas of resident services. Involves moving on surfaces of various inclinations and ground textures.

Moves equipment weighing between 20-40 pounds without assistance. Moves more than 40 pounds with assistance. This role requires inspection of sites and areas at varying degrees of distance.

Work…