Principal, Account Management

Summary

Principal, Account Management leads initiatives to promote departmental efficiency and staff development in support of respective client.

include the following. Other duties may be assigned.

• Serve as the executive lead and primary point of contact for the State Medicaid PBA programs, Tenn Care, Cover Rx and Cover Kids. Ensure all activities comply with local, state, and federal laws, including Medicaid regulations and contractual obligations.
• Supervise account structure, staffing plans, and performance metrics for the Account Team lead and provide state and federal Medicaid-specific guidance to assigned Account Team to execute account strategies.
• Shall have day-to-day authority to manage all Contract requirements and Contractor’s services for all the Tenn Care PBA Programs. Act as strategic liaison to align efforts with senior leadership. Provides linkage to senior leadership.
• Oversees defining and creating go to market training of all Account employees to ensure consistent best practices for client presentations and communication of KPIs during quarterly/annual client engagements across all lines of business. Monitor contract performance metrics, pricing compliance, rebate mechanisms, and overall financial health.
• Empowers internal parties to build and maintain lasting client partnerships through interactions with consultants and clients. Develop and implement long-term strategies to maximize formulary access, reimbursement, and contract performance.
• Contributes to and supports effective strategies for client facing materials, including coaching on delivery of talking points and areas to be aware of when dealing with clients and consultants.
• Leads, develops, manages, or assists with key projects which require Account Executive input or leadership;
  Collaborate closely with key internal leadership contacts on special projects as assigned.
• Enhances and ensures access to appropriate resources, empowering Account Executives to operate efficiently and effectively to improve services to all clients.
• Provides Account Executive representation for the Account Management Department in interdepartmental meetings and committees. Establishes and maintains relationships with key department leaders to ensure successful interdepartmental interactions. Participates in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans.

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience) with at least 4+ years leading individual contributors and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 5 years of Med Impact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position.

Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases.

None required.

• Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; knowledge of healthcare products and contracts preferred; consultative selling and negotiation skills; demonstrated experience creating and delivering client presentations using strong verbal, written, interpersonal, presentation, persuasion and consulting skills; good interpersonal skills, excellent…