Move Manager

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lead comprehensive move operations as a Move Manager with JLL, where you'll coordinate end-to-end occupancy change management by reviewing approved requests, managing vendor partnerships, and ensuring safe, accurate moves into spaces ready for occupancy. You'll serve as the central coordination point for all move-related communications, from initial occupancy planner approval through post-transaction feedback while maintaining accurate schedules in move management systems and producing relevant schedules for service providers.

This role positions you at the center of workplace mobility operations, where your expertise in project coordination, vendor management, and space auditing will directly impact employee experience and operational efficiency. Your leadership will contribute to JLL's service excellence while you manage furniture inventory, coordinate complex group moves, and implement MAC activities that support client business needs across diverse facility environments including specialized laboratory spaces.

• Review approved occupancy change requests for appropriate grade, location, availability, and timing while coordinating vendor partners end-to-end and maintaining accurate schedules in TANGO Move Module system
• Manage all communications with customers from reception of OP approval through post-transaction feedback, identify missing data requiring clarification, and disseminate information to appropriate parties for action
• Manage departure spaces through weekly reviews creating work orders for "space ready" status, perform monthly space audits reviewing occupancy versus database records, and implement approved corrections with occupancy planners
• Issue formal requests for facility modifications using Work Order systems, manage furniture storage areas with outsourced vendors, maintain furniture and signage inventory documentation, and coordinate periodic maintenance through external vendors
• Develop and implement group move plans collaborating with Occupancy Planners, Facility Management, and Construction teams while coordinating MAC activities including signage creation, field audits, and vendor management
• Manage supporting suppliers including technology, telephony, and furniture vendors while coordinating with IT, VTS, Construction, and Associate Relocations contractors to determine implementation dates and communicate schedules
• Demonstrate understanding of general safety and EH&S protocols involving cleaning, decontamination, and moving requirements while managing locker assignments, clean-out processes, and escalating issues to management

• Three to five years of relevant experience in facilities, laboratory environments, or space planning with Associates or Bachelor's degree preferred and project management or move management background
• Excellent computer skills including fluency in Microsoft Office Suite applications with ability to quickly learn and effectively utilize CAFM facility management software tools including Service Now and TANGO systems
• Strong innovation, collaboration, organization, and communication skills with ability to interact comfortably with full range of decision makers from supervisors to senior management Ability to easily manage multiple assignments simultaneously while exhibiting strong customer service orientation and good attention to detail in fast-paced, dynamic environments
• Good computer skills in MS Word, Excel, and Outlook with ability to quickly learn facility management software tools and understanding of move coordination processes
• Strong customer service orientation with excellent organizational skills and ability to coordinate complex logistics while maintaining quality standards and client satisfaction
• Understanding of general safety protocols, EH&S requirements, and ability to manage cleaning, decontamination, and moving processes in compliance with organizational standards

• Experience managing moves into and out of scientific laboratory spaces with understanding of specialized equipment, safety protocols, and technical requirements for laboratory environments
• Involvement in Interior Design or Real Estate with knowledge of space planning and interior design principles, facility and furniture systems, and architectural methods and codes
• Working knowledge of industry standards and procedures with…