Community Manager

Overview

Job Overview – Community Manager who manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Uses independent judgment and discretion when advising directors, instructing vendors, and verifying work completed. The position may supervise community management staff and may oversee multiple communities, coordinating with resources across departments.

Compensation: $75,000 - $80,000/yr. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions at client properties, salary will be premised on the client’s directive. The base pay range is subject to change and may be modified in the future.

Note:

This description is provided by First Service Residential.

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare annual draft budget for Board of Directors approval; implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices, audits, tax payments, budget, and delinquency monitoring.
• Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

• Ensure all civil code and legal document requirements are met, and the association remains compliant.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.
• Serve as liaison to association counsel; advise when to contact counsel and/or file a matter in small claims court. Attendance at small claims or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State filings.

• Interface between the Board of Directors and the community.
• Coordinate, attend, and oversee client and board meetings.
• Create agendas, board packets, and other correspondence for board and committee meetings in accordance with state civil code.
• Advise the HOA Board during meetings in accordance with laws and regulations.
• Responsible for board meeting follow-up, minutes, and correspondence.
• Receive and review client communications; manage deadlines and update in the Connect Database.
• Oversee vendor relations and the RFP process; create comparison spreadsheets and make recommendations.
• Provide content for the community website and newsletter as directed by the Board.
• Maintain association files per company policies and client retention policy.
• Ensure the quality of work presented to the client, regardless of origin within the organization.
• Conduct walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete follow-ups.

• Retain association clients assigned to be managed.
• Foster team building across First Service Associates and Departments; use tools and resources effectively and respectfully.
• Consult and use industry expertise to advise the board for the betterment of the community.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, a valid driver’s license, and ability to travel to association sites and meetings as required.
• Adhere to and exemplify the company’s core values and Global Service Standards.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent customer service and relationship-building skills.
• Effective communication skills (oral, written, listening) with the ability to draft, coordinate, and present in board meetings and to large audiences.
• Collaborative decision-making and problem-solving skills.
• Ability to read and…