Starbucks Assistant Manager

Overview

Assists the Unit Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction, excellent quality of product and high standards of service. Utilizes staff effectively to increase business, manage workload and job costs, achieve production and provide quality services to customers.

Assists the Unit Manager in providing management support to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction, excellent quality of product and high standards of service. Utilizes staff effectively to increase business, manage workload and job costs, achieve production and provide quality services to customers.

NOTE:

The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs.

The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists unit manager with the operations staff, which includes hiring and disciplining of employees, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments to ensure effective operations.
• May assist in the preparation of daily sales reports to determine profitability in order to correct for the following day. Makes daily adjustments to staffing and inventory levels based on sales volume.
• Plans and prepares work schedules and assigns employees to specific duties and tasks.
• Assists in generating sales promotion activities and prepares, or directs workers in merchandising and stocking of location.
• Assists unit manager in daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
• Assists manager to train crew leads on proper product storage and rotation.
• Assists checking in deliveries from vendors for quality and accuracy of product.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Supervises and trains employees engaged in food preparation, cash registers, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions. May perform work of subordinates as needed.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and university personnel.
• Adheres to all Starbucks standards, and ensures all Starbucks promotions are properly displayed and within the time frame required.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree; with one or more years’ experience in mid to high volume convenience retail and/or one year or more supervisory experience; or equivalent combination of education and experience. An Associates degree from an accredited college or university in Business or Convenience and Retail experience. Food Handler’s certificate from the County of San Diego is preferred.

Strong Communications, Strong Supervisory And Mathematical Skills Are Required.

Language Skills

Requires the ability to read, comprehend, and interpret general business information. Requires the ability to write correspondence with proper spelling and grammar. Requires the ability to effectively communicate with customers and employees using correct English. Requires the ability to effectively present information and respond to questions from employees, subordinates, vendors, other departments, customers and the general public.

Mathematical Skills

Requires the ability to apply basic math concepts; calculating figures and amounts such as discounts, portions, percentages, and volume.

Reasoning Ability

Requires the ability to apply common-sense understanding to carry out general written or oral instructions. Must be able to multi-task; prioritize work and attention to detail. Requires good analytical, organizational and management skills.

Manual Dexterity

Must be able to utilize a computer. Requires the ability to use a variety of office machines and food service equipment.

Physical Communication

Must have the ability to talk/expressing and/or exchanging ideas and…