Service Development Manager

Position: SERVICE DEVELOPMENT MANAGER

Summary

Responsible for revenue development activities which are outlined below. These activities are critical to high impact revenue generation programs that will contribute to the overall financial success of area operations. A key component to the success of this role will be total industry experience, customer relationships, ability to communicate and articulate processes and specific details, to ensure successful outcomes.

The SDM role will focus on the activities outlined and help create a sustainable business model to enable growth in current and future targeted business ventures.

Therefore, processes and procedures will be consistent in development, implementation, and ongoing evaluation for effective, efficient revenue management. The SDM will be the point person between clients and Service when needed.

Essential Duties and Responsibilities

• Grow the service contract revenue business annually.
• Maintain current and contract renewal program.
• Create new avenues for contract growth, including program rollouts and template documentation.

Special Projects & Project Management

• Assignment as PM to special projects (large or critical)
• PM oversight to ensure effective project management.
• Leadership of specific projects to manage completion timelines.

Large Quote & RFQ/P Responsibility

• Lead role is RFP/Q responses from service perspective.
• Quote services.
• Complete understanding of SOW and Post‑Sale requirements.

Motorola CSM Relationship

• Manage Motorola service relationships.
• CSM liaison with service shop.
• Motorola contract management.

Special Projects and Programs

Based on time allocation, need, occurrence, experience, the role will be tasked with special projects and initiative directed at revenue development opportunities.

Responsibilities, Tasks and Definitions

• Directly reports to the Operations Manager.
• Primarily accountable for California, with certain responsibilities extending throughout Territory 3.
• Focuses entirely on revenue generation or activities that directly contribute to revenue growth.
• Establishes crucial relationships with customers and Motorola (or other contractors), prioritizing these connections.
• Collaborates with service managers, project managers, technical leads, and the sales team.
• Shares expertise and knowledge to enhance the success of DWS.
• Demonstrates leadership qualities.
• Conducts site walks as per project‑specific requirements.
• Assumes project management duties when necessary.
• Oversees subcontractors' activities.
• Generates quotations.
• Provides project oversight.

Supervisory Responsibilities

Supervision of Projects and Contracts from a Service level. No Management of individuals at this time.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience.

• Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)
• ETA‑Certified Service Manager (CSM) is preferred
• Original Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is ideal
• Driver's License required
• Passport valid for travel outside the United States required

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