Field Service Representative; SoCal, LV, TX

Overview

Tarkett in Dalton has an opportunity for a Field Service Representative. Objectives for Technical Services and Field Services include supporting Tarkett as the leader in the flooring industry; provide excellent customer service; provide excellent technical sales support; provide consistent, timely, and accurate documentation. The position will call for work with resilient products as well (LVT, sheet vinyl, VCT, vinyl stair treads, rubber tile, wall base, etc.).

Location:

ideally based out of Southern California, Las Vegas, or Texas.

• Provide Technical Support via in-person contact, as well as telephone and e-mail communications (Product, Installation, Site Conditions, Maintenance, etc.).
• Significant amount of troubleshooting and problem solving.
• Conduct Claim Inspections and Technical Evaluations in the field (travel to jobsites throughout the western United States and Western Canada, and potentially outside of North America on rare occasions).
• Submit detailed reports within 48 hours including key observations/facts, photographs, collection of samples and applicable evidence.
• Product installation of soft surface materials (carpet tile, POWERBOND, broadloom) for trade shows, e.g., Neo Con, mock-ups, field testing, tip sheet videos, etc.
• Conduct training sessions and seminars, including hands-on installation demonstrations and speaking/presenting in front of an audience.
• Conduct POWERBOND and broadloom certification tests (written and practical exams) that are pass or fail for the students.
• Manage the logistics of certification processes and submit paperwork to the corporate office for certification of those students who pass the test.
• Travel with Tarkett Account Executives on customer visits to provide technical support on a sales call (approximately 50%–75% travel).

• Intermediate to advanced computer skills (MS Office).
• Effective communication skills. Bi-lingual not required but preferred.
• Flooring installation experience; including and preferred with POWERBOND, woven, and tufted broadloom.
• Professional, respectful, honest, reliable, with a strong work ethic.
• Ability to travel.

• A commitment that safety is #1.
• Competitive benefits, pay, and retirement plan options.
• Career growth, stability, and flexible work arrangements.

• We utilize renewable energy and a closed-loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy Foundation.

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. The Group serves customers in more than 100 countries across the globe, offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group is committed to circular economy and to reducing its carbon footprint, with an eco-innovation strategy based on Cradle to Cradle® principles, aligned with Tarkett Human-Conscious Design®.

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.