Outbound Lead Coordinator​/Plumbing and HVAC

Outbound Lead Coordinator / Plumbing and HVAC

Join One Hour Heating & Air Conditioning as an Outbound Lead Coordinator to support HVAC and plumbing services. Your role involves managing outbound follow‑ups to recover leads, book appointments, and keep the sales pipeline moving.

We have thousands of past customers, canceled appointments, and unsold estimates. Fast, consistent follow‑up ensures leads don’t fall through the cracks and schedules stay full.

• Make outbound calls and texts daily to unsold HVAC and plumbing estimates, canceled appointments, and past customers.
• Book tune‑ups, inspections, and follow‑up appointments.
• Create and manage leads and follow‑ups in Service Titan.
• Keep every open lead updated with clear notes, status, and next steps.
• Close out leads cleanly when customers move forward, decline, or request a replacement.
• Keep outbound lists organized, current, and prioritized.
• Lead day‑to‑day outbound execution by example and help keep the team on track.
• Identify additional outbound opportunities inside Service Titan.
• Support HVAC and plumbing cross‑sell follow‑up as programs roll out.
• Work closely with the Operations Manager to keep schedules full, especially during slower periods.

This is a lead execution role with ownership over outbound follow‑up and lead recovery. You’ll lead by example and have real influence on how outbound work is executed day to day. This is not a formal people‑management role.

• Experience in HVAC, plumbing, or home services (strongly preferred).
• Comfortable with high‑volume outbound calling and texting.
• Organized and don’t let follow‑ups slip.
• Take ownership and follow through without being chased.
• Can lead peers by example without needing a title.
• Service Titan experience (a plus, not required).

Compensation is $30–$36 per hour. Monday–Friday in‑office schedule. Clear expectations and ownership. Leadership visibility and real impact. Opportunity to grow as our plumbing division expands. A team values accountability, follow‑through, and results.

• 401(k) match
• Paid time off (holidays, vacation, sick, birthday, anniversary)
• 100% employer‑paid medical insurance
• On‑site gym and shower access
• Employee discounts (including mortgage perks)

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating & Air Conditioning Corporate.