LCS Language Services Program Associate

Global Village, the interpretation and translation division of Alliance for African Assistance, is a 501(c)3 nonprofit dedicated to supporting refugees in their resettlement journey. Since 1989, the organization has provided linguistic services in over 200 languages to help Limited English Proficient populations in San Diego and beyond effectively communicate. The organization is deeply committed to serving immigrants from all origins, addressing linguistic and cultural diversity through its dedicated team and services.

The Language and Cultural Solutions Program Associate will work in the Interpretation and Translation Department, which provides language services throughout San Diego County.

This position is responsible for assisting in scheduling and troubleshooting appointments on a daily basis, by email, phone and using the automated scheduling system. The Program Associate will be responsible for maintaining a current database of interpreters and starting the recruiting and assessment process for new interpreters as well as for rare language requests.

Other duties include uploading and approving vouchers submitted as proof of service and facilitating virtual video interpreting sessions. The Program Associate may be occasionally asked to assist with Translation requests or other regular administrative tasks.

This position is a full-time, 40 hour/week position.

• Bachelor’s degree in Interpretation/Translation, Business Administration, Marketing, Communication, Accounting or Linguistics preferred but not required.

• Extremely efficient, excellent time-management skills and detail-oriented.
• Excellent customer service skills, particularly over the phone.
• Background in interpreting or in the language industry and knowledge of interpreting standards and ethics strongly preferred.
• Tech-savvy. Proficient in Microsoft Office Suite and Google Drive and generally comfortable with online tools (scheduling platforms, databases, etc.).
• Cross-cultural experience preferred
• Great verbal and written communication skills.
• Comfortable dealing with sensitive and confidential information.
• Bilingual, big plus
• This position may require some driving, and applicants are expected to have a car, with current registration and insurance.