Information Technology Support Technician

Position Summary

We are seeking an IT Systems Technician to support the IT Manager with final audit preparation and compliance efforts, specifically related to CMMC Level 2 certification. This is a high‑intensity, critical project that has been underway, and the selected individual will play a key role in bringing it to completion.

This role will focus on evidence collection, system testing, documentation, and implementation of required security controls to ensure compliance. The ideal candidate has strong hands‑on experience across systems administration, networking, and cybersecurity and is comfortable working in a fast‑paced, audit‑driven environment.

In addition, the technician will support network cleanup, cable identification, hardware configuration, and general IT remediation efforts, working to document, organize, and restore accuracy to the company’s internal network and workstation infrastructure.

• Support final audit preparation and compliance efforts related to CMMC Level 2.
• Assist with evidence collection, system testing, documentation, and implementation of security controls aligned to NIST 800‑171 (110–320 objectives).
• Perform network cleanup, cable identification, hardware configuration, and IT remediation tasks.
• Document and maintain accurate network and workstation infrastructure records.
• Configure and manage Active Directory, including Group Policy Objects (GPOs) for security enforcement (e.g., USB/device control).
• Assist with server and workstation hardening and cybersecurity best practices.
• Support configuration and troubleshooting of firewalls (Barracuda preferred), managed switches, VLANs, and basic network segmentation.
• Capture, label, and organize audit evidence, including screenshots and configuration exports.
• Provide Tier 2–3 level technical support (not Tier 1 helpdesk).
• Perform hands‑on IT work including equipment setup, cabling, rack work, and physical infrastructure support.

• Hands‑on experience in systems administration, network administration, and cybersecurity.
• Intermediate knowledge of:
  • Windows Active Directory, Windows Server, DNS, Microsoft Azure / Azure AD, Firewalls, Managed switches and VLANs, Group Policy Objects (GPOs), Ethernet networking and cabling, Server and workstation hardening, MFA and security controls, and SIEM or security monitoring tools
• Familiarity with CMMC 2.0 and NIST 800‑171 (or ability to ramp up quickly).
• Experience performing physical IT work, including cable termination/testing, working in server rooms or network closets, lifting up to 40 lbs, climbing ladders, crouching, and routing cables.
• Detail‑oriented with strong documentation and organizational skills.