Business Analyst - Servigistics

Req : 357111

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Analyst – Servigistics to join our team in San Diego, California (US-CA), United States (US).

The Servigistics Business Analyst will be responsible for analyzing, designing, and optimizing aftermarket service parts management processes using the PTC Servigistics platform. The role bridges business requirements and technical implementation to ensure successful deployments, enhancements, and ongoing support.

• Collaborate with stakeholders to gather and analyze business requirements related to service parts planning.
• Document functional specifications, process flows, and user stories for Servigistics implementations.
• Work closely with technical teams to translate business needs into Servigistics configurations.
• Support solution design activities, including demand forecasting, inventory optimization, and supply planning.
• Perform data analysis, validation, and transformation for system inputs and outputs.
• Assist in testing activities including functional testing, UAT, and regression testing.
• Develop training materials and conduct user training sessions.
• Monitor system performance and collaborate on enhancements and issue resolution.
• Support integration activities between Servigistics and ERP/Supply Chain systems.
• Provide ongoing functional support post-implementation.

• Bachelor’s degree in Engineering, Supply Chain, Computer Science, or related field.
• 3–8 years of experience as a Business Analyst in supply chain or service parts management.
• 3 years of Hands-on experience with PTC Servigistics modules such as Service Parts Management (SPM).
• Strong understanding of demand planning, forecasting, and inventory optimization processes.
• Ability to create clear and detailed business and functional requirement documents.
• 3 years of experience in SQL, data analysis, and visualization tools.
• Excellent communication and stakeholder management skills.

• Experience with PTC Servigistics 11.x or higher.
• Knowledge of Oracle, SAP, or other ERP platforms.
• Exposure to integration technologies (APIs, middleware, ETL tools).
• Experience in Agile/Scrum methodology.

• Strong analytical and critical-thinking skills.
• Ability to handle multiple tasks and deadlines effectively.
• Detail-oriented with a focus on quality and accuracy.
• Ability to work both independently and within cross-functional teams.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $78,948 - $164,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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