Technical Writer, Soft-Pak

Job Description:

Job Title:

Technical Writer

Operating Company:
Environmental Solutions Group - Soft Pak

Location:

Remote

Reports To:

VP of Product Management

Department:
Operations

POSITION SUMMARY:

The Technical Writer is responsible for creating high quality documentation and training materials that support users understanding and users' ability to effectively engage with the software. This role involves researching and obtaining information from subject matter experts and product teams and then translating that information into a clear, concise and user-friendly content.

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Develop and Maintain Documentation:
  Create, update, and organize technical documents such as user guides, manuals, online help content.
• Research and Gather Information:
  Collaborate with subject matter experts, product management and developers to collect accurate information about the software.
• Translate Complex Information:
  Convert technical terminology and complex concepts into clear, concise, and easily understandable language for customer base.
• Edit and Proofread Content:
  Review documents for grammar, clarity, style, and consistency, ensuring high-quality deliverables.
• Follow Documentation Standards:
  Adhere to established templates, style guides, and company standards for formatting and structure.
• Manage Documentation Projects:
  Plan, track, and prioritize documentation tasks to meet project deadlines and requirements.
• Update Documentation Based on Feedback:
  Incorporate edits and suggestions from stakeholders and users to improve documentation accuracy and usability.
• Work with Cross-functional Teams:
  Coordinate with Product Management, Programming and QA to ensure documentation aligns with product features and updates.
• Maintain Version Control:
  Track changes and manage multiple versions of documentation throughout product life cycles.
• Create Visual Aids:
  Develop or source diagrams, screenshots, graphics, and videos to enhance understanding.
• Support Training and Knowledge Sharing:
  Assist in creating training materials and support resources for internal and external audiences.
• Work with Product Management and development on the implementation of new AI-based help tools.
• Develop instructional videos to showcase user interface features and clarify aspects of the software that are more effectively communicated through video than text-based documentation.
• Create the necessary framework for AI-powered documentation and support assistance tool.
• Perform other duties as required. These duties may include assignments in job classifications other than the primary assignment.

JOB SPECIFICATIONS:

• Associate Degree in Technical Writing is preferred or equivalent experience.
• 3 or more years related experience and/or training as a Technical Writer. Software industry experience preferred.
• Ability to communicate effectively using electronic media and in written and verbal forms.
• Able to work as a team member, highly organized, work well under stress, and handle multiple tasks.
• Great interpersonal skills are required.
• Competent in the use of standard software applications such as Adobe Acrobat, Microsoft Word, Excel and PowerPoint.
• Experience with AI based help tools a plus.
• Experience with authoring and content management software, website design, HTML and other online based help tool applications.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook.

Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to…