Program Support Specialist

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

The Onboarding Administration team consists of on-site individuals that are categorized into set up & validation, quality control, and audit functions. These individuals are responsible for the onboarding, activation, maintenance, and monitoring of all dealerships enrolled which are pending onboarding or active on any automotive program.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Review, validate, correct, and provide feedback on program set up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.
• Data entry into multiple applications to support client onboarding and ongoing change management activities.
• Follow SOX approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into.
• Follow SOX approved Quality Control procedures to make changes to existing clients.
• Create tasks for other internal teams to initiate the onboarding process.
• Provide assistance to client inquiries on Epsilon’s automotive programs as it relates to onboarding and dealer set up.
• Triage and resolve onboarding and dealer set‑up requests, assigning / escalating to the proper department dependent on our documented escalation process.
• Manage inquiries from the time they are received until the inquiry has been resolved
• Utilize CRM Solution Database and department resources for product knowledge.
• Document client transactions in CRM database
• Assist in special projects-report generation, testing, research etc. as needed.
• Ability to manage their own workload with minimal supervision.
• Provide periodic status updates to management
• Generate database reports using prebuilt SQL queries

The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.

• Prior data entry or quality control experience is required, 1 - 2 years;
• Working knowledge of Microsoft Office, including Word, Excel and Outlook required;
• Must have extreme attention to detail;
• Must be able to follow documented procedures to ensure company compliance;
• Excellent verbal & written communication skills;
• Excellent time management skills
• Ability to work with extreme deadlines
• Efficient in multitasking
• Willingness to work extended hours, if needed

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition…