Senior IT Business Analyst

The Sr. IT Business Analyst works closely with IT Business Partners to define and document key processes, requirements, knowledge articles, and user documentation. The Sr. IT Business Analyst will work both on projects, as a critical team member, and with operational teams to identify communication and training to help ease the introduction of new technologies and to further improve operational processes.

Primary Responsibilities:

• Work with Business and IT Business Partners to help define and document business processes and requirements including, but not limited to, data flow, data storage, application usability, reporting and analytics.
• Support project management in the implementation of technology solutions according to Acadia’s software development lifecycle (SDLC).
• Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and achievements; following proper critical issue paths; and managing customer and supplier relationships.
• Create training materials, “How To’s,” and knowledge items to ease user adoption of new technology.
• Create detailed user acceptance testing (UAT) scripts and facilitate UAT with business partners.
• Define, coordinate and complete system integration testing to ensure solutions are built to requirements and specifications.
• Facilitate resolution of Tier 1 and 2 application issues for business partners and bring up to vendor support as needed.
• Act as operational lead for existing systems including holding recurring operational meetings with business partners and vendors, tracking and evaluating change requests, initiating change controls for implementation of changes, coordinating routine system patches and advancing issues to IT Business Partners.
• Conduct source systems data quality analysis as needed.
• Define standard operating procedures and perform periodic review activities for systems.
• Other duties as assigned.

Education/Experience/Skills:

• Bachelor’s degree in Information Systems or a related field. Targeting 5 years of applied work experience. An equivalent combination of relevant education and applicable job experience may be considered.
• Ability to be highly organized, self-motivated with the capability to prioritize projects and workload.
• Good interpersonal and communications skills, including tact, diplomacy and flexibility.
• Excellent skills in defining and documenting processes, requirements, and training materials.
• Previous Pharma experience preferred or a desire to learn in a pharma environment.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment. Employee must occasionally lift and/or move up to 15 pounds.

The salary range for this role is $97,000.00 to $. Actual amounts will vary depending on experience, performance, and location. In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance.

What we offer you:

• Competitive base, bonus, new hire and ongoing equity packages.
• Medical, dental, and vision insurance.
• 401(k) Plan with a fully vested company match 1:1 up to 5%.
• Employee Stock Purchase Plan with a 2-year purchase price lock-in.
• 14 paid holidays plus one floating holiday of your choice, including office closure between December 24th and January 1st.
• 10 days of paid sick time.
• Paid parental leave.
• Tuition assistance.

EEO Statement: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company and we are looking for the BEST candidate for the job.

That candidate may be one who comes from a less traditional background or may meet the…